Client Success Specialist
What you'll need to apply
Fields this application requires
Company-specific questions
- Have you ever applied or worked for Nasdaq or any of its subsidiaries or affiliates?
- Do you have any contractual or policy restrictions (e.g.: non-competition, non-solicitation, non-disclosure clauses, or an employment agreement restriction) with your current or any previous employer that could limit your availability to work for Nasdaq?
- As a US-headquartered company with global operations, Nasdaq is subject to trade control laws the United States and jurisdictions in which it operates. Under U.S. trade control laws, the release or disclosure of U.S.-origin controlled technology to certain persons is deemed to be an export or re-export to the person’s most recent country of citizenship or permanent residency and may require an export license from the U.S. Government. In addition, U.S. trade control laws may restrict the ability of Nasdaq to hire individuals “ordinarily resident” in certain countries or regions. This screening question and any follow-up information requested from you will be used solely for the purpose of confirming compliance with applicable trade control laws by Nasdaq. Based on your response and the position for which you are applying at Nasdaq, Nasdaq may require additional information in order to proceed with your application for employment. All personal data related to this screening will be maintained pursuant to our posted Job Applicant Privacy Policy . Are you a U.S. citizen, U.S. national, a U.S. lawful permanent resident alien (“U.S. green card holder”), an individual granted U.S. asylee status, or an individual admitted as a U.S. refugee?
- Have you ever been convicted of, pled guilty or no contest to, participated in pre-trial proceedings or a post-proceeding sentence for (1) felony offenses, (2) any misdemeanor offenses involving crimes of dishonesty or breach of trust including theft, money laundering, embezzlement, or the manufacture, sale, distribution of, or trafficking in controlled substances or criminal conspiracy, or (3) multiple Driving Under the Influence (DUI) convictions, within the past seven (7) years? A “Yes” answer will not automatically bar you from employment with Nasdaq. Each situation will be reviewed on its own merits.
- Do you currently hold or plan to register any securities licenses or registrations?
- Have you ever had any (or pending) disciplinary actions taken, or sanctions imposed against you, by the Financial Industry Regulatory Authority (FINRA), the U.S. Securities and Exchange Commission, any related state agency, or national securities exchange, in relation to any violation of the law, applicable rules or ethical standards governing conduct in the securities business? A “Yes” answer will not automatically bar you from employment with Nasdaq. Each situation will be reviewed on its own merits.
- Nasdaq policy restricts employees from certain types of outside business activities while they are employed by the Company. Please disclose any outside business activities you plan to continue if you receive an offer to join Nasdaq, such as employment by another company or organization; engagement as an independent contractor or consultant to another company or organization; serving as an officer, advisor, or mentor to a for-profit business; developing or operating your own business; or owning over 5% of a business (even if that investment does not involve active management). Disclosures will be evaluated by our internal team. Do you have any outside business activities?
About this role
Employer-provided description, formatted for easier reading.
Client Success Specialist
As a Client Success Specialist reporting to Director - Client Support Services, you'll play a critical role in delivering exceptional client experiences and supporting the ongoing development of Nasdaq's market data products and services.
You'll thrive in this position if you're client-focused, curious, and a strong communicator — someone who takes ownership, solves problems independently, and brings a collaborative spirit to a fast-paced, global environment.
What You’ll Do
Nasdaq is looking for a motivated Client Success Specialist to join a small, collaborative team dedicated to supporting clients and enhancing the delivery of our market data products. In this role, you'll serve as a key point of contact for clients, working cross-functionally with Product, Engineering, Sales, and Operations to ensure high-quality service outcomes and continuous improvement.
- Serve as the first point of contact for clients, addressing product and technical questions with clarity and professionalism.
- Manage and draft time-sensitive client communications, including alerts, mass emails, and database updates with appropriate follow-up.
- Support migrations and upgrades of data products in collaboration with technical and development teams.
- Analyze and report on operational metrics to identify trends and drive service improvements.
- Leverage internal tools and automation — including AI-powered solutions — to optimize workflows and enhance client service delivery.
- Representing the Data business on Incident Code Calls that impact U.S. proprietary data products
What You’ll Bring
- Bachelor's degree in Business, Finance, Economics, Computer Science, or a related field.
- 3+ years of experience in Client Service or Client Success, ideally within a fintech or financial services environment.
- Strong ability to balance the needs of high-touch clients with internal stakeholder priorities in a fast-paced setting.
- Excellent written and verbal communication skills, including the ability to explain complex concepts in a clear and accessible way.
- Proficiency in Microsoft Office tools, with strong analytical and problem-solving capabilities.
- Amenable to working Night-Shift and twice a week in the Nasdaq office at Bonifacio Global City, Taguig.
Nice-to-Have
- Experience with web technologies such as HTML.
- Familiarity with market data or trading platforms.
- Domain knowledge of capital markets or regulated financial services environments.
Benefits & Rewards
We offer a competitive, well-rounded rewards package designed to support the financial, physical, and emotional well-being of our employees and their families (where applicable).
Benefits include HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, access to e-learning platforms, and fitness and wellness support.
We utilize a structured job architecture and career framework to ensure growth opportunities are transparent, fair, and accessible to all employees.
For more information, visit Nasdaq Benefits & Rewards Career Page .
Come as You Are
Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.
We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.
We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.