Security Systems Engineer

MOSS is a fast-growing, family-owned technology integrator headquartered in Grand Rapids, Michigan, serving customers throughout Michigan, Indiana, and Ohio. We specialize in physical security, networking, audiovisual, structured cabling, managed IT services, and life safety solutions. Our mission is simple: provide customers with one trusted partner for all of their technology needs.

We're looking for a motivated Security Systems Engineer to become a key member of our Ohio team. This position combines onsite customer support, field engineering, installation, and advanced technical troubleshooting while working with a major enterprise customer around the Cleveland area.

Position Summary

As a Security Systems Engineer, you will serve as the primary onsite representative for MOSS at a major enterprise customer. You will build trusted relationships with customer personnel while providing technical support, troubleshooting, system maintenance, installations, and project assistance across a wide range of physical security technologies.

The remainder of your time will be spent installing and supporting projects and service work throughout Ohio and remotely in Michigan alongside the MOSS engineering and project teams.

Key Responsibilities

• Serve as the primary onsite technical contact for a large enterprise customer in and around Cleveland
• Build strong working relationships with customer stakeholders while representing MOSS in a professional manner.
• Install, configure, troubleshoot, repair, and maintain enterprise physical security systems.
• Support access control, video surveillance, intercom, intrusion detection, and related low-voltage technologies.
• Perform system upgrades, preventative maintenance, commissioning, and service calls.
• Diagnose hardware, software, network, and server-related issues with minimal supervision.
• Support Windows servers, networking equipment, SQL databases, and security system infrastructure.
• Coordinate with project managers, programmers, engineers, and field technicians to ensure successful project execution.
• Document service activities, system changes, and customer communications.
• Participate in an after-hours on-call rotation to provide emergency support when required.
• Travel throughout the MOSS footprint as needed to support customer installations and service projects.
• Continuously expand technical knowledge through training and manufacturer certifications.

Qualifications

Required

• 5+ years of experience installing and supporting enterprise physical security systems.
• Experience with enterprise access control and video management platforms.
• Cabling and fiber termination/fusion splicing and cable certification experience
• Network Fundamentals specific to understanding security VLAN segmentation
• Strong troubleshooting skills across hardware, software, networking, and operating systems.
• Excellent customer service and communication skills.
• Self-motivated with the ability to work independently while managing multiple priorities.
• Valid driver's license with the ability to travel throughout Ohio and the MOSS Footprint.
• Experience operating scissor/boom lifts

Preferred

Experience with one or more of the following technologies:

• Genetec
• LenelS2
• C•CURE 9000
• Milestone
• Avigilon
• AXIS Communications
• Hanwha Vision
• Bosch
• i-PRO
• Camera Analytics
• Biometric Readers

Manufacturer and industry certifications are highly valued but are not required.

Why Join MOSS?

At MOSS, you'll do more than install systems—you'll become a trusted technology partner for some of the region's largest organizations.

We offer:

• Competitive compensation based on experience.
• Comprehensive health, dental, vision, and retirement benefits.
• Company vehicle (if applicable), tools, and technology.
• Ongoing manufacturer certification and professional development opportunities.
• Opportunities to work with industry-leading physical security and networking technologies.
• A collaborative, family-oriented culture where your ideas and expertise make a real impact.
• Opportunities for long-term career growth within a rapidly expanding organization.

MOSS is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all employees have the opportunity to succeed.