Senior Cloud Solution Architect

Overview MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact.

Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role.

The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across ATU, STU, and CSU to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.

As a Cloud Solution Architect aligned to Factory delivery, you will enable customers to achieve their outcomes based on their investments in Microsoft technology. Leveraging your Microsoft Copilot Studio, Cowork and AI business solutions technical subject matter expertise you will lead technical conversations with customers and Microsoft colleagues, driving value to their organization.

This is a hands-on role that includes accelerating customer adoption by building Agentic AI solutions and identifying resolutions to unblock customer success projects for the AI Factory. You will also drive product influence with Technical success teams through technical feedback via the factory.

This opportunity will allow you to accelerate your career growth, honing your technical and program management skills, and deepen your cloud expertise.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

CSAs are senior individual contributors who operate globally and engage directly with customers. It is a hands-on technical role spanning across design, build, and production with a focus on issue resolution to remove customer production blockers. Candidates are expected to comfortably switch from a whiteboard to the keyboard.

This is a truly exciting role that will feature unique and challenging technical problems to solve and to help our customers succeed.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead Customer Transformation & Business Growth: Drive complex customer engagements by delivering strategically aligned solutions, accelerating adoption, optimizing architectures for security, resilience, AI, cost, and performance, and identifying opportunities to expand Microsoft services, consumption, and business value.
• Act as a Trusted Executive Advisor: Build relationships with technical and business decision-makers up to the C-suite, translate customer challenges into business-focused solutions, influence adoption strategies, and serve as the voice of the customer to help shape Microsoft products and priorities.
• Drive Partner & Ecosystem Success: Lead collaboration with partners and sales teams to uncover strategic opportunities, support complex pre-sales engagements, develop scalable partner offerings, and influence partner investments and adoption of Microsoft technologies.
• Provide Organizational & Technical Leadership: Mentor and develop others, lead virtual teams, contribute to frameworks and intellectual property, influence product and process improvements, share industry expertise, and drive innovation that scales customer success across Microsoft and the broader technology community

Customer-Centric Approach:

Play a pivotal role in the AI Cloud Accelerate Factory, providing technical enablement, operational support, and strategic engagement across customer projects. This role is designed to ensure successful delivery of AI solutions built on Copilot Studio, troubleshoot complex issues, and support innovation through pilot evaluations and advanced use case development.

Understand customers' overall data estate, business priorities, and IT success measures. Innovate with Agent solutions that drive business value.

Facilitate scalable delivery through strong technical program management utilizing a factory model/approach, driving program awareness and demand across the regional operating units. Attend in-flight project status meetings to monitor progress and identify support needs. Engage directly with complex or non-standard customer use cases beyond existing accelerators.

Participate in intake reviews for milestone sizing, objection handling, and technical scoping.

Ensure Solution Excellence

Deliver solutions with high performance, security, scalability, maintainability, repeatability, reusability, and reliability upon deployment. Gather insights from customers and partners and maintain a high CSAT.

Business Impact

Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft 365, Copilot and Copilot Studio value proposition and get value from their investment in Microsoft technology.

Resolution of Customer Blockers

Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of Microsoft 365 services & technical subject matter expertise. Lead technical conversations with customers to drive value from their Microsoft 365 investments and implement AI Agents. Deliver all work according to Factory best practices & policies and using repeatable IP.

Architect Copilot Studio Agent Solutions

Apply technical knowledge to design solutions aligned with business and IT needs. Create Innovate with Agent roadmaps, lead POCs and MVPs, and ensure long-term technical viability.

Technical Leadership

Advocate for Customers: Share insights and best practices, collaborate with the Factory team to address key blockers, and influence improvements, roadmap and feature prioritization.

Resolve technical blockers

Debug technical issues and provide fixes for engagements encountering blockers.

Learn It All

Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.

Continuous Learning

Stay updated on market trends, collaborate with the technical community, and educate customers about the Copilot Studio capabilities and platform.

Accelerate Customer Outcomes

Through engaging with field teams, share expertise, drive factory nomination pipeline, and promote Factory to accelerate customer success, as well as collate feedback upon execution to drive improvement and leverage field teams inputs.

Business Process Analysis

Depict customer business processes and prepare for the analysis and improvement of business process performance.

Articulate, demo, and present complex customer concepts to varying audiences, such as BDMs (Business Decision Makers) & ITDMs (Information Technology Decision Makers).

Experienced in delivery management, opportunity qualifi