Principal Cloud Consultant - CTJ - TS/SCI

Overview Directly engages customers and internal teams to influence closing the deal. Actively involves themselves in Technical Quality Assurance (TQA) process. Leads meetings with customers/partners to identify business needs and create a vision.

Manages their schedule and communicates to project leads. Generates and delivers Work Breakdown Structure (WBS). Provides oversight and leadership on work streams or a partner team to implement solutions across domains.

Manages complex escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders as needed.

Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience. Works with account team to ensure One Microsoft approach.

Updates new versions of the content, reviews IP to be considered for harvest and curation and ensures it is logged for consumption. Drives opportunities to expand or accelerate the adoption and consumption of the cloud and Microsoft technologies. Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.

Responsibilities

Business Development

• Drives opportunities to expand or accelerate the adoption and consumption of cloud and Microsoft technologies. Collaborates, as appropriate, with peers and other teams (e.g., Sales, account-aligned team) to scale the business with existing high-stake or strategic customers by articulating/developing value propositions of strategic Microsoft products, including security to facilitate trust in the services, and developing new offerings for the domain. Drives innovation and digital transformation. Ensures the use of the existing intellectual property (IP).

Intellectual Property Management

• Acts as an ambassador in the consumption of intellectual property (IP) by identifying new intellectual property that needs to be developed or refreshed. Updates new versions of the content, reviews IP to be considered for harvest and curation and ensures it is logged for consumption. Contributes to driving a consistent approach of using and managing resources. Improves Industry Solutions offerings quality and collaborates with portfolio and solution teams by providing feedback.

Operational Excellence

• Completes operational tasks and readiness and ensures timeliness and accuracy while maintaining adherence to security standards through Delivery Compliance, Privacy, and Security (DCPS). Follows Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines). Leads by example and guides team members on operational tasks, readiness, and compliance.

Pre-Sales Support

• Provides input on staffing and skill requirements and ensures SME involvement to define security capacity for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers.
• Collaborates in the pre-sale process with internal stakeholders (e.g., Solution Architect, Pursuit Lead, Consulting Account Executive, Industry Solutions Delivery Engineering & Architecture Group) by providing technical guidance, translating business and security requirements, or identifying possible existing or new solution offerings to help shape the deal and influence budgetary estimates. Contributes to Solution Review Meeting (SRM). Develops proposals or statement of work (SOW). Directly engages customers and internal teams to influence closing the deal. Actively involves themselves in Technical Quality Assurance (TQA) process.

Readiness

• Learns new technologies or services based on business demands and industry trends and evaluates their impact on security posture, revisiting the Industry Solutions Delivery (ISD) Learning Portfolio for Security to deepen understanding of security considerations. Obtains relevant accreditations and certification(s) as advised by domain leadership team. Identifies certifications and readiness plans in partnership with World Wide Learning. Leads or participates in relevant technical communities and conducts training sessions to evangelize technology and/or offerings based on availability. Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.

Technical Delivery

• Follows the capacity process outlined by Resource, Insights, Capacity, and Capability (RICC) team. Maintains tools with up-to-date skills and availability.
• Participates in project planning in projects by collaborating with other subject matter experts in identifying the current and future business value of planned solutions. Assesses technical, business, and security risks in programs and develops mitigations. Manages their schedule and communicates with project leads. Generates and delivers Work Breakdown Structure (WBS).
• Manages complex escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, maintaining a security-first mindset and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.
• Leads meetings with customers/partners to identify business needs and create a vision. Uses business, industry, security, and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions. Engages others (e.g., EAG Security stakeholders) appropriately to understand and define customer requirements, ensuring security is prioritized.
• Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience. Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.
• Provides oversight and leadership on work streams or a partner team to implement solutions. Follows Industry Solutions processes and security initiatives in the implementation process and aligns solutions with the intent of the architecture and meeting customer/partner business goals.

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND 6+ years leadership experience in relevant area of business OR equivalent experience.

Other Requirements

• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance
• • Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
• The successful candidate must have an active U.S. Government Top Secret/SCI Security Clearance . Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or custom