Consulting Program Director - Oil, Gas, & Energy

Overview Microsoft Industry Solutions Delivery (ISD), under the Frontier Co, is a global organization hosting over 7,000 industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists.

Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.

Our organization is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized innovative solutions powered by Microsoft Technologies.

We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you will have the opportunity to contribute to complex innovations that impact billions of people worldwide.

We are seeking a Consulting Program Director - Oil, Gas, & Energy within ISD, to join our team in a role that drives customer satisfaction and represents Microsoft at the highest levels. This position plays a critical part in analyzing customer feedback and advocating as the voice of the customer, working closely with senior and executive stakeholders to ensure delivery and resolution of complex delivery.

You will lead the initiation and execution of complex multi-track programs for top-tier Oil and Gas customers by securing and coordinating delivery resources, managing detailed work breakdown structures, and driving alignment with customer plans and influencing long term strategies.

This role also includes overseeing partner contracting processes, contributing to resource selection, and onboarding, shaping growth opportunity, and guiding the development of comprehensive program plans. You will manage key project metrics, risks, and financials while ensuring the timely and high-quality delivery of some of Microsoft’s most impactful projects.

Additionally, you will have the opportunity to contribute across domains and geographies, sharing knowledge and influencing industry practices.

In this role, you may be located in Houston, Texas. The role offers remote work arrangements with 0 days per week in-office and requires 50-75% travel to customer sites that are typically in the Houston Area.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Account Delivery Management

• Supports strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is on track, and key issues are being anticipated, identified, and managed. Supports new customer opportunities in partnership with Sales with highly significant or global impacts for Microsoft. Communicates the current view of delivery to customer executives on regular cadence, as appropriate.
• Manages the direction of solution deliveries and influences others to secure resources to deliver on customer contracts. Ensures delivery for customers across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, and delivery management. Leads or participates in steering committee meetings with strategic customers to discuss progress toward delivery success.
• Contributes to consumption activities and the setting of strategic direction for consumption based on identification of broad patterns of consumption gaps, and drives consumption for complex customers (e.g., tier 1) by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases. Holds accountability for project delivery forecasts.
• Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approvals to invoicing and closure. Manages areas of fiscal responsibility within project portfolio, staying within budget while driving engagement profitability and risk management.

Business Growth

• Looks for or creates opportunities to maximize timely cloud consumption through current deliveries. Identifies new opportunities with customers and facilitates follow up conversations with customers on Consumption both strategically and operational, and to accelerate delivery or prevent delivery delays.
• Demonstrates accountability for the financial health of a project or program (e.g., revenue attainment, accurate forecasting, cost management, utilization, skills, and capacity planning). Identifies opportunities to accelerate and drive consumption and delivery. Owns and drives backlog risk management. Drives incremental business on top of existing projects and programs through next step proposals, conducts customer discussions related to next stage proposals (NSP) and other opportunities. Engages in the pursuit cycle to ensure deals are structured appropriately. Supports and contributes to the rhythm of business (ROB) and Chief Financial Officer (CFO) forecasting.

Closure

• Contributes across areas, regions, and/or world-wide levels to share knowledge, support others (e.g., Ready), and impact industry. Drives development and delivery of readiness programs (e.g., workshops, conferences).
• Drives timely project closure by ensuring completion of project sign off tasks (e.g., system closeout updates, deletion of customer data, and Deliverable Acceptance Form). Drives incremental process improvement by reflecting on and broadly sharing lessons learned (e.g., leading transformative projects, sharing stories with executives, developing case studies). Creates and suggests improvements to intellectual property (IP), provides feedback to managers on team member performance, and conducts close-out interviews with team members.

Contracting

• Oversees process for customer and partner resources (e.g., contractors, vendors) by providing input in partner briefings, partner candidate interviews, and identification and acclimation of partner resources to the team. Oversees negotiation and structuring of fixed-fee subcontractor contracts. Oversees customer contract Amendments, Delivery Acceptance, Proof of Delivery, and Invoicing.

Initiation

• Drives project initiation for projects of extremely high complexity (e.g., high profile, visible worldwide impact, extremely high impact, market making) by driving commitment of delivery resources, assigning resources across workstreams, and creating complex work breakdown structures (WBSs) with delivery team.
• Balances needs across projects in challenging situations (e.g., scarce technical resources) and collaborates with other groups (e.g., Independent Software Vendors, Global Delivery Center) on integrated planning and organization of onshore/offshore projects.

Intellectual Property (IP)

• Leads others in the use of intellectual property (IP) by providing recommendations for improvement including submitting new IP, contributing to complex IP, and driving standardization across IP (e.g., statements of work [SOWs], work breakdown structures [WBS] by enforcing use of processes and artifacts with team members. Structures projects considering IP reuse from the beginning.

Monitoring and Controlling

• Manages stakeholder communications with Chief Executive-level executives on project health, issues, and financial performance for large, complex deals throughout entire project lifecycle, tailoring communications to the audience, anticipating stakeholder requirements and adapting the plan accordingly. Establishes for