WhatsApp - Software Engineer (Technical Leadership) - Product Generalist

More than 3 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. In India, it is also where a great deal of everyday life gets done — people message businesses, coordinate their families, and increasingly send money as easily as they send a message.

We are building a new team to take WhatsApp further in that direction. The newly established WhatsApp Services team is focused on making WhatsApp more useful for more of what people already use it for, and on building what comes next.

The WhatsApp Services team is treated as a zero-to-one effort so we can move fast, take risks and build as we go — staffed and prioritized, like every other WhatsApp team, from day one. Payments on WhatsApp aren't a bet on paper: live and growing in India, with the existing WhatsApp payments engineering team moving across as the foundation.

As a full-stack product engineer at WhatsApp you will use your start-up mindset and your full range of engineering skills to produce elegantly simple products. You'll be expected to push the boundaries of what's possible in a mobile app, while sharing in our commitment to quality and attention to detail.

You will set technical direction across multiple teams, own the architecture for a major area of the product, and shape what WhatsApp Services becomes in India.

Responsibilities

• Build end-to-end product features across client and server, from product definition through rollout and launch.
• Develop reusable software components and APIs for interfacing with back-end platforms, including payments and third-party service integrations.
• Work across a variety of coding languages and technologies, moving to wherever the problem is rather than staying inside one layer of the stack.
• Identify and solve the hardest technical problems across the pillar, including finding where new technology can address previously intractable problems.
• Set technical direction across multiple teams and own the architecture for a major area of the product.
• Lead initiatives of org-wide scope, resolving ambiguity in both product definition and technical approach.
• Drive engineering standards, quality and craft across the pillar, and make teams and systems work better to increase their impact.
• Mentor senior engineers, influence cross-functional partners in product, design and data science, and act as a credible co-owner of product outcomes.
• Collaborate with cross-functional teams in product management, design, data science and operations to build innovative application experiences.
• Partner with payments, legal, compliance and local operations partners to ship services that meet the reliability and regulatory bar expected in India.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
• 12+ years of programming experience in a relevant language OR 8+ years experience with a PhD
• Experience communicating and working across functions to drive solutions
• Experience utilizing data and analysis to explain technical problems and provide detailed feedback and solutions
• Experience driving large cross-functional/industry-wide engineering efforts
• Proven track record of planning multi-year roadmap in which short-term projects ladder to the long-term mission
• Experience mentoring/influencing executive stakeholders across organizations Experience building large-scale applications or similar experience
• Experience in programming languages such as C, C++, Java, Swift or Kotlin, and scripting languages such as Python, JavaScript or Hack
• Experience with API integrations, and exposure to architectural patterns of large-scale software applications
• Experience building for the Indian market, including familiarity with UPI and India's digital payments ecosystem
• In-market experience in India, or experience at an India-based consumer technology or fintech company operating at scale
• Experience designing and operating payment systems at scale, including the reliability, correctness and regulatory requirements they carry
• Background in monetization, payments, commerce or AI/ML products
• Experience establishing the technical foundations of a 0-to-1 organization or a new product area
• Experience setting technical strategy for global, multi-market products, particularly in emerging markets
• Experience as a technical leader across distributed teams in multiple sites
• Familiarity with messaging platforms or mobile-first consumer products, including super-app or founder-led product experience in market
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies