Technical Solutions Consultant

The Advertiser

Support Operations (ASO) team at Meta plays a crucial role in assisting Meta's advertisers by delivering scalable services and operations. Our team blends profound product expertise with proficient operational and analytical skills to develop solutions that cater to the needs of millions of advertisers across a broad portfolio of complex products.

Within the organization, the Technical Solutions Consultant team specializes in supporting our advertising products. We are a group of innovative problem solvers dedicated to optimizing the utilization of our products by businesses. Our motivation is rooted in our passion for technology and our commitment to driving impact for our advertisers.

As a Technical Solutions Consultant, you will serve as the primary technical liaison for both our clients and internal stakeholders. Your mission will be to acquire in-depth knowledge of our advertising solutions, advise clients on best practices, and swiftly address any technical challenges that arise.

Additionally, you will contribute to the development of tools, the automation of services and operations, and the facilitation of internal and external education on Meta's marketing solutions. We are seeking individuals who are naturally inquisitive, comfortable navigating uncertain situations, and adept at devising innovative solutions to meet client requirements.

Responsibilities

• Develop a comprehensive understanding of Meta's monetization products, encompassing signals, measurement, and ads delivery, and offer advisory support to clients and partners regarding best practices
• Resolve technical issues stemming from our clients' usage of Meta's advertising solutions
• Work closely with cross-functional Product and Engineering teams in the go-to-market (GTM) process of launching new products and supporting existing ones
• Discover opportunities for enhancing and streamlining workflows through optimization and automation across entire support funnel

Qualifications

• BA/BS in Computer Science, Engineering, Digital Marketing, or related degree
• 7+ years of experience in the digital advertising or technology industries, along with a comprehensive understanding of the advertising technology landscape
• Proficient in troubleshooting advertising technologies, including but not limited to pixels, ad servers, auctions, and delivery systems
• Experience working with web technologies such as: APIs, HTML, CSS, JavaScript and HTTP
• Experience writing SQL queries for data analysis and reporting
• Experience in client-facing roles, effectively communicating technical concepts and solutions to non-technical individuals or groups Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Experience applying AI tools responsibly to improve efficiency in analysis, troubleshooting, documentation, or workflow automation; familiarity with prompt engineering, building lightweight agents, or developing AI-integrated processes is a plus
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Prior experience with technical troubleshooting in AdTech preferred
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)