Client Solutions Manager, Entertainment & ProServe

The Client Solutions Manager for the Japan Entertainment & ProServe team is a strategic, customer-focused partner who drives solutions for our clients. This role offers the opportunity to build and manage key client relationships, develop expertise in our platform and products, and deepen skills in media planning, strategy, and measurement.

With an understanding of both online and traditional media, you will collaborate with the sales team to develop industry-specific relationships, negotiate and optimize complex opportunities, and leverage data and analytics to deliver consultative solutions. The Client Solutions Manager focuses on driving revenue, enhancing advertiser education, and ensuring client satisfaction.

Success in this role requires consultative sales and analytical skills, a commitment to client service, and the ability to prioritize competing work based on impact, deadlines, and stakeholder needs. This position supports Japan's entertainment industry clients, including gaming companies and publishers, and works closely with APAC and global cross-functional teams.

Responsibilities

• In partnership with a Client Partner, analyze client situations and devise integrated marketing and advertising strategies that optimally incorporate Meta solutions to maximize client value
• Use data, insights, and market intelligence to identify opportunities and guide the strategy and implementation of Meta solutions
• Serve as an external product consultant, educating clients and agencies on product solutions and driving product adoption
• Drive product innovation internally with cross-functional partners based on market trends and emerging client needs
• Plan media and creative structures, oversee campaign implementation, and ensure delivery against client business objectives
• Outline and oversee measurement schemes, tracking, and results delivery to study the effectiveness of Meta solutions
• Oversee budget spend, manage analytics and dashboards, and provide optimization and real-time recommendations
• Collaborate with Client Partner to meet sales and yield goals for your assigned book of business
• Manage complex external and internal work streams, optimizing clients' advertising operations to meet business objectives
• Oversee internal account operations, including troubleshooting, monitoring policy compliance, and managing accounts and financial details
• Build and manage relationships with both C-Suite and front-line stakeholders in clients and agencies
• Collaborate closely with internal cross-functional teams and cross-region counterparts
• Partner with APAC and global teams, including regional and cross-market stakeholders, to share best practices and scale solutions for Japan's entertainment clients

Qualifications

• 6+ years of experience in performance marketing, digital marketing, and/or account management roles
• Native-level fluency in Japanese and business-level or above proficiency in English, as the role requires direct engagement with Japan-based entertainment clients and collaboration with global English-speaking teams
• Understanding of online advertising and commercial business objectives
• Experience in ad tech/online marketing technologies and understanding of how to implement them for an effective and efficient marketing strategy
• Critical thinking, analytical and technical skills are essential, as well as curiosity, persistence, and the skills to arrive at solutions in a structured manner and the experience of communicating this clearly and effectively
• Demonstrated skills to develop and manage cross-functional partnerships as well as client relationships in a complex and rapidly evolving environment
• Experience working with globally distributed, cross-regional teams Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Proven success in a highly dynamic, rapidly changing environment
• Experience working with Japan's entertainment industry (gaming, publishing, anime/manga, music, film or other IP-driven businesses), either client-side or agency-side
• Experience with digital advertising (Direct Response marketing, data and technology solutions, ad-tech, partnerships, CRM, measurement fundamentals); mobile gaming or app monetization ecosystem experience a plus
• Enterprise solution selling experience
• Experience with data visualization or analysis tools and relational databases such as Tableau, SQL
• Proficiency in Chinese (Mandarin) is a plus for collaborating with Greater China-based teams and stakeholders
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Experience as a Meta user and familiarity with Meta's ad solutions is preferred
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• BA/BS degree in a technical or marketing field