Account Manager, Small and Medium Business Group

Imagine a world where technology and creativity converge to drive business growth, empower communities, and shape the future of advertising. At Meta, we're building that world by connecting businesses with the communities that matter most to them. We're seeking talented individuals like you to join our team and help us help businesses grow and succeed.

As part of the Small and Medium Business Group (SMBG) global sales organization, you will be contributing to AI-driven sales initiatives. Our team is a driving force behind helping businesses to grow and transform across a variety of industries, from e-commerce and retail to finance and healthcare, with what's most important to our customers.

With a client-centric mindset, you will leverage Meta's cutting-edge AI capabilities to identify new opportunities, optimize sales strategies, and empower businesses worldwide to achieve measurable growth. Our team combines sales and product expertise to help customers leverage AI-driven solutions that drive revenue and improve customer experiences.

This is an opportunity to be part of a global organization that's making a real difference in the lives of businesses and communities around the world. Join us and help shape the future of advertising and sales at Meta.

Responsibilities

• Manage and develop a portfolio of client accounts, achieving and meeting sales targets and performance metrics, ensuring high levels of customer satisfaction
• Identify upselling and cross-selling opportunities, and create targeted business strategies, through customer strategic planning, operational rigor and sales acumen
• Responsible for harnessing data insights to inform strategic decision-making, leveraging the power of AI and automation to deliver tailored client recommendations, and adoption of Meta's products
• Educate clients on product solutions and best practices to drive the adoption of Meta's proven value solutions, thereby enhancing and growing existing business partnerships
• Collaborate with cross-functional teams to design and implement solutions that align with the client's objectives
• Drive the sales process from scoping to closure, executing end-to-end pipeline management with operational rigor, leveraging tools such as CRM to drive business outcomes

Qualifications

• 8+ years of experience in sales, account management, or business development sectors
• Bachelor’s Degree
• Proven ability to navigate ambiguous and rapidly changing environments, demonstrating flexibility and a growth mindset in response to new challenges and opportunities
• Experience working in team-based environments with a customer-centric approach, balancing competing deadlines and business goals
• Experience leveraging data analysis, problem-solving, and strategic planning skills to translate business objectives into actionable plans
• Proven track record of working collaboratively with cross-functional teams, sharing knowledge and expertise to drive collective success and achieve business outcomes Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Familiarity with Meta's suite of advertising solutions
• Advanced degree in business, marketing, communications, or a related field, or certifications in account management or project management
• Experience collaborating with cross-functional teams and managing key internal stakeholder relationships to effectively support customer needs
• Proven technical skills (Excel, Google Suite or data analytics tools)Experience in sales, enterprise, or advertising industries
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies