Manager, Project and Operations Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Project and Operations Management

Manager, Project and Operations Management, L6, Pune Tech Hub

Europe Marketing Operations | Global Business Solutions Center (GBSC) | Pune, India

About Mastercard Mastercard is a global technology company in the payments industry, with teams spanning five continents, 82 countries, and more than 130 office locations. The company enables consumers, businesses, and governments by expanding payments, extending services, and embracing new networks, supported by strategic assets such as its people, brand, data, franchise, technology, and ESG priorities.

About GBSC The Global Business Solutions Center (GBSC) is Mastercard’s shared services and strategic enablement organization, supporting internal and external customers across the enterprise.

With more than 1,100 professionals across 10 global locations, GBSC delivers more than 200 solutions and services across 90+ countries, helping Mastercard teams streamline operations, improve efficiency, ensure compliance, scale execution, and drive business impact across functions including Sales, Marketing, Product, Finance, People & Capability, Law, Franchise & Integrity, and automation-led business solutions.

Position Overview

This role serves as the ‘always on’, operational backbone for strategic marketing, employee engagement, and advocacy initiatives across Europe. The Manager will lead project delivery, campaign operations, governance, stakeholder management, reporting and performance measurement while partnering with Marketing, Communications, HR, Legal, Finance and external agencies.

Key Responsibilities

• Lead end-to-end project and operations management for Europe Marketing initiatives.
• Develop project plans, timelines, governance processes, and executive reporting mechanisms.
• Coordinate ongoing and evergreen campaign operations including workflow management, inbox oversight, content review processes and stakeholder communications.
• Drive weekly status reviews, risk management, and issue resolution.
• Build dashboards and performance reports measuring participation, engagement, amplification, and business outcomes.
• Partner with marketing, communications, HR, legal, finance and agency teams.
• Ensure compliance, process governance, and operational excellence.
• Identify automation and process improvement opportunities.
• Support future campaigns and strategic programs beyond the initial Viva Engage initiative.

Qualifications

Bachelor’s degree required; MBA preferred.

6–10 years of experience in Project Management, Marketing Operations, Campaign Operations, or similar functions. Strong and demonstrable experience with multi-channel Campaign operations, and not just digital.

Experience working in matrixed global organizations with cross functional structures.

Strong analytical, reporting, and stakeholder management skills.

Required Skills

Project and Operations Management

Marketing Operations

Business Reporting & Analytics

Strong Executive and Stakeholder Communication on ensuring project delivery and timelines and met

Risk & Governance Management

Power BI, Excel, PowerPoint, Teams, SharePoint and collaboration platforms

Success Measures

Successful launch and management of European marketing initiatives; strong stakeholder satisfaction; on-time project delivery; robust reporting cadence; measurable process improvements; and establishment of scalable campaign operations frameworks.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.