Pre-Arrival Concierge Assistant (M/W/X) - Temporary contract - Le Châble

This position is a 43,5h contract - starting from 1st of September to 30th of April 2027 (8 months) or from 1st of October 2026 to 30th of April 2027 (6 months).

🎯 Rôle :

Bramble Ski by Le Collectionist, is seeking an exceptional Pre-arrival Concierge to assist in delivering unforgettable guest journeys across our Alpine destinations. You’ll play a pivotal role in ensuring every detail of our clients’ stay is flawlessly planned and executed before they arrive at the resort.

From arranging private transfers to in-chalet massages and exclusive dining experiences, you will manage the full spectrum of pre-arrival services. This position requires a natural communicator with a strong sense of service, deep knowledge of luxury travel, and the ability to multitask with precision and care.

✨ Responsibilities:

Guest Journey Management

• Liaise with clients and agents pre-arrival to curate bespoke itineraries tailored to their preferences
• Coordinate all aspects of a guest’s stay: airport transfers, ski instruction, equipment rental, spa treatments, restaurant bookings, childcare, and more
• Ensure all itinerary items are confirmed, accurately documented, and shared with clients on time
• Communicate proactively with guests to answer questions, suggest services, and anticipate needs

Interdepartmental Coordination

• Brief resort teams ahead of each arrival to ensure properties and services are fully prepared
• Set up weekly handover meeting with the Resort Team
• Share confirmed final itineraries and any special guest requests with Operations Team
• Collaborate with in-resort team during the guest stay to ensure seamless delivery of services

Billing & Admin Management

• Track and manage guest extras, ensuring services are paid directly or added to final billing with approval
• Close and reconcile with the post-departure meetings
• Ensure all relevant documentation is stored and updated in our internal systems

Content & Communication

Support

• Develop in-depth knowledge of our destinations, chalets, and suppliers
• Assist with creating resort-specific content for guest communication, blog articles, and internal guides
• Contribute to marketing and social media efforts through content suggestions and insights from the field

General Support & Development

• Support other members of the Pre Arrival Concierge team as well as the Operation Team as needed
• Help refine processes and tools for improving the pre-arrival journey
• Participate in team meetings and destination updates to stay informed and aligned

⚠️ Schedules & specificities:

Bramble Ski operates in accordance with Austrian labour law and applicable collective agreements.. Due to operational requirements, work on Saturdays and Sundays may be required, particularly during high season.

Working schedules are organized on a rotating basis and communicated at least one week in advance, in coordination with the wider team. All scheduling complies with Austrian regulations on working time, rest periods, and maximum weekly working hours.

Overtime is managed in line with Austrian labour law and applicable collective agreements and is compensated either through time off in lieu or payment, as legally required.

All scheduling and compensation practices must remain fully compliant with Austrian labour law, and adjustments will be made where necessary to ensure ongoing compliance.

🔍 Profile :

Required skills and experience:

• Minimum 2 years’ experience in luxury hospitality, concierge services, or guest relations
• Passionate about delivering outstanding service and crafting meaningful experiences
• Fluent in spoken and written English; French or/and German is a strong advantage
• Strong organisational skills and exceptional attention to detail
• Comfortable working with CRMs, digital tools, and itinerary platforms
• Excellent interpersonal and communication skills
• Creative, proactive, and confident in a dynamic and fast-paced environment
• A team player who thrives in both collaborative and independent roles
• Solid understanding of luxury travel expectations and high-end clientele
• Must hold a valid EU passport, a valid residence permit/VISA, or Swiss citizenship

Perks:

📱 Phone Allowance - up to 100 CHF per month

🚗 Travel Allowance - up to 400 CHF

👕 Branded Company Uniform - details on what to bring and what will be provided will be shared in the welcome letter

🎿 Organised Ski Pass (Verbier 4 Vallées) - 804 CHF deduction from your net pay (800 CHF/5 months, deducted from net pay)

🏥 Organised Insurance - deduction on your net pay (new insurance prices for 2027 will be official in October 2026 and will depend on age and resort)

🚁 Air Glaciers Heli Rescue Card

⛷️ Seasonal Ski/Board Hire - subject to availability

🎉 Team Events

⚙️ Recruitment process

• HR call
• Manager Interview (N+1)
• Director Interview (N+2)
• Reference check