Quality Assurance Engineer

The Quality Assurance Engineer is responsible for ensuring the reliability, accuracy, and performance of J. S. Held’s enterprise applications by designing and executing comprehensive testing strategies.

This role plays a key part in reducing operational risk, improving user experience, and ensuring consistent delivery of high-quality solutions across integrated systems.

Key Responsibilities

Test Strategy & Planning

• Develop and execute QA strategies for enterprise applications and integrations
• Define test plans, test cases, and acceptance criteria aligned to business requirements
• Partner with Product Managers and Business Analysts to ensure adequate test coverage
• Take ownership in establishing and enhancing QA methodologies, processes, and governance practices, demonstrating a proactive and self-directed approach to quality assurance initiatives
• Bring a Builder Mindset and take ownership in establishing and enhancing QA methodologies, processes, and governance practices, demonstrating a proactive and self-directed approach to quality assurance initiatives

Test Execution & Automation

• Perform functional, regression, integration, and user acceptance testing support
• Build and maintain automated test scripts where applicable
• Validate accuracy of workflows across time, expense, billing, and project systems
• Demonstrate a hands-on, results-oriented mindset with the ability to independently identify quality risks, drive testing activities, and deliver solutions with minimal supervision

Performance Testing Competency

• Design and execute non-functional testing including performance, load, and reliability validation
• Validate system behavior under failure conditions (timeouts, API errors, downstream failures)
• Manage test environments and coordinate test data setup across systems
• Ensure test data accuracy, completeness, and alignment with production scenarios
• Perform API testing including request/response validation, schema verification, and error handling scenarios
• Validate authentication, authorization, and data exchange patterns across integrations
• Execute release validation, including smoke testing and post-deployment verification
• Validate rollback procedures and ensure production readiness prior to release
• Collaborate effectively with globally distributed teams and stakeholders across multiple time zones to support testing, release, and project commitments
• Maintain schedule flexibility, when required, to accommodate meetings, testing activities, and critical project milestones involving team members across different regions and UTC time zones

Defect Management & Resolution

• Identify, document, and track defects through resolution
• Collaborate with engineering and product teams to prioritize fixes
• Ensure releases meet defined quality and performance standards

Integration & Data Validation

• Validate end-to-end workflows across multiple interconnected systems
• Ensure data integrity across ERP, workflow tools, and reporting platforms
• Support testing of APIs, data pipelines, and system integrations

Continuous Improvement

• Identify recurring issues and recommend improvements to reduce defects
• Contribute to QA best practices, standards, and documentation
• Support enhancements to release management and testing processes
• Act as Player/Coach, mentor, and support team members in developing QA and testing skills, promoting best practices and fostering a quality-first mindset across the team
• Contribute to building and maturing the organization's QA processes, standards, and testing frameworks through a proactive and continuous improvement approach
• Bachelor’s degree in Computer Science, Engineering, or related field
• 8+ years of experience in Quality Assurance or Software Testing
• Experience with enterprise applications, ERP systems, or multi-system integrations
• Familiarity with test automation tools (e.g., Selenium, Playwright, or similar)
• Experience with test case management and defect tracking tools (e.g., Azure DevOps)
• Strong analytical skills and attention to detail

Preferred Attributes

• Experience in professional services or consulting environments
• Understanding of Agile/Scrum development methodologies
• Ability to work across distributed teams and complex system landscapes

Some of the Benefits We Have Include

J. S. Held understands all our employees are people and sometimes life needs flexibility.

We work to always provide an environment that best supports and suits our team’s needs.

• Our flexible work environment allows employees to work remotely, when needed
• Medical, Dental, and Vision Insurance
• Commuter Benefit

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

By submitting your application, you acknowledge that you have read the J. S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein.

California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available.

Please explore what we’re all about at www. jsheld. com.

EEO and Job Accommodations

We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!

J. S. Held is an equal opportunity employer that is committed to hiring a diverse workforce.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you are an individual with a disability and would like to request for a reasonable accommodation, please email jobs@jsheld. com and include “Applicant Accommodation” within the subject line with your request and contact information.

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