Member Care Advocate (MCA) - September Cohort

Company-specific questions

• Please enter your zip code:
• Have you previously worked for Grand Rounds, Included Health, or Doctor on Demand as a permanent or temporary employee?
• I acknowledge that all information regarding the company, including its business, products, services, financial data, and trade secrets, disclosed during the interview process is confidential. I agree not to disclose, use, or reproduce this information except to evaluate employment with the company. I understand and agree that this confidentiality obligation is legally binding and remains in effect indefinitely, regardless of whether I am offered or accept a position.
• Do you consent to receive text (SMS) communications from Included Health recruiters regarding this application and related job‑relevant updates? Opting in does not guarantee that you will be contacted via text. Message Frequency will vary. Msg & data rates may apply. Reply HELP for help or STOP to cancel.
• Do you have a Bachelor's Degree and 2 years of healthcare experience OR 5+ years of relevant healthcare experience without a degree?
• What is your experience level using VoIP phone systems (e.g., CXOne, Five9, RingCentral, etc.) in a previous customer service or healthcare role?
• Do you have at least 2 years of customer service experience, ideally in a healthcare or benefits-related setting?
• Do you have experience using Salesforce?
• Are you comfortable handling a high volume of inbound calls and chats (50+) throughout the workday?
• Are you comfortable working in a fully remote environment?
• Are you able to complete the mandatory paid training period after being hired? Training lasts from 10 a.m. - 7 p.m. EST, Monday - Friday.
• We are a HIPAA-compliant organization and require employees to have a quiet, secure workspace free from distraction during your working hours. Do you have workspace that can be considered HIPAA compliant?
• How would you rate your proficiency with Google Workspace (Gmail, Google Docs, Google Calendar, etc.)?
• How familiar are you with explaining insurance plans, benefits, or claims processing?
• What is your preferred work schedule in Pacific Standard Time? (Check all that apply)