Network Operational Resident Engineer

Network Operational Resident Engineer

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next.

We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

As a Network Operations Resident Engineer, you will provide proactive and reactive technical support services to ensure the stability, performance, security, and continuous improvement of a large-scale enterprise networking environment.

You will serve as a trusted technical advisor, supporting day-to-day network operations, technology transformation initiatives, lifecycle management activities, and strategic projects while maintaining a strong focus on customer satisfaction and operational excellence.

The Resident Engineer will work closely with customer stakeholders, HPE Networking teams, technical support organizations, and engineering resources to deliver operational excellence, minimize operational risk, and support critical business objectives.

This role requires a highly motivated engineer with strong experience supporting enterprise networks, WAN and SD-WAN environments, security platforms, wireless technologies, network migrations, and customer-facing operational engagements.

Location and Travel Requirements

• Preferred location: Grand Rapids, Michigan.
• Candidates located in or within reasonable commuting distance of Grand Rapids are preferred; however, this is not a mandatory location requirement .
• The position may be performed remotely , with the ability to travel to the customer location in Grand Rapids, Michigan, approximately 25% of the time , based on customer and project requirements.
• Relocation is not required for candidates located outside the Grand Rapids area.
• Travel may be required to support customer activities, project milestones, production changes, and other onsite engagements.
• Flexibility to support maintenance windows and production activities outside standard business hours as required.

Responsibilities

• Serves as a technical advisor to the customer, providing subject matter expertise across Mist WAN Assurance, Session Smart Router (SSR), SD-WAN, Juniper SRX, and Mist Wireless technologies.
• Designs, deploys, configures, operates, and troubleshoots Mist-managed WAN Edge and SSR-based SD-WAN solutions .
• Provides technical expertise for WAN Edge configuration, routing, application policies, traffic steering, path selection, high availability, and site connectivity.
• Configures, operates, and troubleshoots Juniper SRX platforms , including routing, security policies, security zones, NAT, VPN/IPsec connectivity, and high-availability deployments.
• Supports Mist Wireless environments, including wireless configuration, operations, monitoring, troubleshooting, and optimization.
• Uses Marvis Virtual Network Assistant, Service Level Expectations (SLEs), Mist insights, events, alerts, and telemetry to identify and troubleshoot network and end-user connectivity and performance issues.
• Troubleshoots complex issues across WAN, SD-WAN, SRX, routing, security policies, VPN/IPsec, wireless connectivity, authentication, roaming, RF, and application connectivity .
• Applies strong networking fundamentals to troubleshoot BGP, OSPF, TCP/IP, LAN/WAN connectivity, routing policies, VLANs, DHCP, DNS, NAT, and VPN/IPsec .
• Analyzes network behavior and performance to identify root causes and recommend technical and operational improvements.
• Supports production changes, maintenance activities, software upgrades, incident resolution, and technical escalations.
• Collaborates with customer engineering and operations teams, HPE support organizations, and engineering teams to resolve complex technical issues.
• Develops and maintains technical documentation, implementation procedures, operational procedures, and troubleshooting guidance.
• Provides knowledge transfer, technical guidance, and mentoring to customer technical teams.
• Maintains strong ownership of technical issues and communicates status, risks, findings, and recommendations effectively to customer stakeholders.
• Works as an integrated member of the customer's technical environment, remotely and onsite as required , with approximately 25% travel to Grand Rapids, Michigan .
• Provides flexibility to support planned production changes and maintenance activities outside normal business hours when required.

Mist WAN Assurance currently supports SSR WAN Edge deployments, including traffic steering, application policies, routing policies, HA designs, and hub-and-spoke and SSR mesh topologies.

Education and Experience Required

• Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, or equivalent practical experience.
• Typically 6-10 years of experience in enterprise networking, network engineering, consulting, or related technical roles.
• Demonstrated hands-on experience supporting complex enterprise network environments.
• Previous experience in a customer-facing engineering, consulting, professional services, or Resident Engineer role is preferred.

Knowledge and Skills

• Advanced hands-on knowledge of Mist WAN Assurance and WAN Edge technologies.
• Strong practical experience with Session Smart Router (SSR) , including deployment, configuration, traffic flows, routing, high availability, multiple WAN paths, monitoring, maintenance, and troubleshooting.
• Strong practical experience with Juniper SRX platforms , including configuration, routing, security policies, security zones, NAT, VPN/IPsec, high availability, monitoring, maintenance, and troubleshooting.
• Strong understanding of SD-WAN concepts and architectures , including WAN underlay/overlay, application policies, application-aware traffic steering, path selection, resiliency, high availability, and site-to-site connectivity.
• Strong hands-on experience with Mist Wireless , including WLAN configuration and operations, wireless client connectivity, authentication, roaming, RF troubleshooting, and performance optimization.
• Experience using Marvis Virtual Network Assistant and Mist AI-driven operational capabilities to investigate and resolve network and user-experience issues.
• Experience working with Mist Service Level Expectations (SLEs) , insights, events, alerts, and telemetry.
• Strong knowledge of enterprise routing, networking, and security technologies, including BGP, OSPF, TCP/IP, VLANs, routing policies, DHCP, DNS, NAT, and VPN/IPsec technologies .
• Ability to troubleshoot complex, multi-domain network issues and isolate problems across WAN, SD-WAN, SRX, routing, security, VPN/IPsec, wireless, client connectivity, and application paths .
• Knowledge of Mist Wired Assurance and Juniper EX switching is desirable, complementing the required expertise across Mist, SSR, and SRX technologies .
• Excellent analytical and problem-solving skills with the ability to independently lead complex technical investigations.
• Strong operational discipline in production environments, including change planning, validation, troubleshooting, escalation, and documentation.
• Excellent written and verbal communication skills with the ability to explain complex technical concepts, issues, risks, and recommendations to both technical and non-technical stakeholders.
• Demonstrated ability to operat