LandOffer
Customer Success Intern
What you'll need to apply
Fields this application requires
Company-specific questions
- I have United States government or public institution employment experience (federal, state, or local) either as an employee or contractor /consultant .
- For any of the countries listed below: • Are you a citizen or have a passport, or • Have dual citizenship status, or • Have been granted a permanent resident status, or • Have been granted refugee or asylum status? Armenia, Azerbaijan, Belarus, Burma (Myanmar), Cambodia, China(PRC), Cuba, Georgia, Hong Kong, Iran, Iraq, Kazakhstan, Kyrgyzstan, Laos, Libya, Macao (Macau), Moldova, Mongolia, Nicaragua, North Korea(DPRK), Russia, Sudan(Khartoum), Syria, Tajikistan, Turkmenistan, Ukraine, Ukraine(Crimea Region), Uzbekistan, Venezuela, Vietnam, or Yemen
- HPE Policy prohibits employees from engaging in activities that pose a conflict(s) of interest for HPE such as: Outside employment with or receiving compensation from a customer, business partner, supplier, or competitor; Significant financial interest in a customer, business partner, supplier, or competitor held by you or a family member; Conducting business with a customer, business partner, supplier, or channel partner when someone you have a close personal or family relationship has a substantial role in that company; Close personal relationships between employees in the same organization. To identify situations that may pose a conflict and be inconsistent with this policy, please advise if you would be engaging in any of the above listed situations or activities during your HPE employment if you were hired into the role for which you have applied.
- Have you signed or accepted any agreement with a current or prior employer that includes restrictions on competition or solicitation, including, but not limited to, non-competition agreement, non-disclosure agreement, non-solicitation agreement, or are you otherwise subject to restrictions that may affect your ability to fulfill responsibilities of this HPE role?
- Certain Legal and ethical restrictions may apply with respect to relationships with government officials. In order to avoid even the appearance of a conflict of interest, please advise: Whether you have served or are serving in a government or public body that has regulatory authority over HPE or that purchases from HPE.
- Certain Legal and ethical restrictions may apply with respect to relationships with government officials. In order to avoid even the appearance of a conflict of interest, please advise: Whether a family member or anyone with whom you have a close personal relationship (a) is a current HPE employee; or (b) is a government official with regulatory authority over HPE or authority to make or influence a decision to obtain or retain HPE business.
- Do you possess a valid work permit in the country for which the position resides?
- Do you possess a valid residency permit in the country for which the position resides?
About this role
Employer-provided description, formatted for easier reading.
Customer Success Intern
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next.
We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Who We Are
Joining our OCTO HPE team and working as part of our OpsRamp team is a chance to make history and be a driving force in the industry. We are revolutionizing cloud computing by building a large-scale, enterprise-ready platform that powers a hybrid edge-to-cloud world.
Our platform enables the world's largest and most diverse enterprise IT teams and managed service providers to control the chaos of modern digital infrastructure, and to deliver quickly, efficiently, and at scale while keeping their data secure and meeting sustainability goals.
We do this through hybrid discovery and monitoring, event and incident management, remediation, and automation, powered by AI. We help our enterprise and MSP customers avoid costly outages and performance issues that result in lost revenue and productivity.
With over 100,000 dedicated customers and 1 million devices in production, we are committed to accelerating transformation across data, connectivity, cloud, and security, providing essential solutions for businesses of all sizes. Together, we make the impossible possible, and we are confident in our ability to lead the way in shaping the future of cloud computing.
We are seeking a curious, motivated, and collaborative Intern who is passionate about applying artificial intelligence to solve real business problems. The ideal candidate is eager to learn, communicates effectively, works well with diverse teams, and can translate technical concepts into business value.
Key Responsibilities:
· Research, prototype, and evaluate AI and Generative AI use cases with HPE OpsRamp OpsPilot.
· Assist in developing AI-powered solutions using modern AI frameworks and tools.
· Analyze alert / event data, identify trends, and present actionable insights to reduce MTTR and MTTD using HPE OpsRamp.
· Support the creation of presentations, demos, and proof-of-concepts for internal and customer-facing initiatives.
· Collaborate with cross-functional teams including engineering, product management, customer success, and business stakeholders.
· Document findings, best practices, and technical solutions.
· Participate in brainstorming sessions and contribute innovative ideas.
· Stay current with emerging AI technologies, tools, and industry trends.
Required Skills
AI & Technical Skills
· Good understanding of AI, Machine Learning, and Generative AI concepts.
· Familiarity with Python and common data science libraries.
· Exposure to Large Language Models (LLMs), MCPs, prompt engineering, or AI agents.
· Basic knowledge of APIs and data handling.
· Understanding of cloud platforms is advantageous (AWS, Azure, GCP, or HPE GreenLake).
Communication & Presentation Skills
· Strong written and verbal communication.
· Ability to explain technical concepts to non-technical audiences.
· Comfortable creating PowerPoint presentations and delivering short presentations.
· Good documentation and storytelling skills.
People & Collaboration Skills:
· Excellent interpersonal skills.
· Team player who enjoys collaborating across different functions.
· Open to receiving and acting on feedback.
· Demonstrates empathy, professionalism, and respect for diverse perspectives.
· Strong stakeholder engagement skills for an intern level.
Personal Attributes:
· Curious and eager to learn.
· Strong analytical and problem-solving mindset.
· Self-motivated with good time management.
· Creative thinker who enjoys experimentation.
· Adaptable in a fast-paced environment.
· High level of integrity and ownership.
Preferred Qualifications:
· Pursuing a Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, Engineering, Information Technology, or a related discipline.
· Coursework or personal projects involving AI, machine learning, data analytics, or software development.
· Experience with Git, GitHub, Jupyter Notebooks, or collaborative development tools is desirable.
· Experience with LLMs, SLMs, AI Agents and MCP servers is desirable.
· Participation in hackathons, AI competitions, or open-source projects is a plus.
What Success Looks Like
By the end of the internship, the successful candidate will have:
· Delivered one or more AI proof-of-concepts or prototypes.
· Presented findings confidently to technical and business audiences.
· Demonstrated strong collaboration across teams.
· Produced high-quality documentation and presentations.
· Applied AI to improve business processes or customer outcomes.
Additional Skills
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Objectives, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Loyalty, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning {+ 10 more}
What We Can Offer You :
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
At HPE, we’re:
· Ranked 19th on Fortune’s 2022 list of 100 Best Companies to Work For.
· Ranked 7th on Newsweek’s list of America’s Most Responsible Companies 2022
· Named the Best Place to Work for Disability Inclusion for the sixth year in a row
· Named one of the 100 Best Large Workplaces for Millennials in 2021
· Recognized as one of the Best Companies for Multicultural Women by Seramount
Ready to take the next step? Open up opportunities with HPE. #hpeocto #octo
HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here .
Note
This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest i