Consultant, Customer Experience & Business Process Improvement (CX& BPI)
What you'll need to apply
Fields this application requires
Company-specific questions
- I have United States government or public institution employment experience (federal, state, or local) either as an employee or contractor /consultant .
- For any of the countries listed below: • Are you a citizen or have a passport, or • Have dual citizenship status, or • Have been granted a permanent resident status, or • Have been granted refugee or asylum status? Armenia, Azerbaijan, Belarus, Burma (Myanmar), Cambodia, China(PRC), Cuba, Georgia, Hong Kong, Iran, Iraq, Kazakhstan, Kyrgyzstan, Laos, Libya, Macao (Macau), Moldova, Mongolia, Nicaragua, North Korea(DPRK), Russia, Sudan(Khartoum), Syria, Tajikistan, Turkmenistan, Ukraine, Ukraine(Crimea Region), Uzbekistan, Venezuela, Vietnam, or Yemen
- HPE Policy prohibits employees from engaging in activities that pose a conflict(s) of interest for HPE such as: Outside employment with or receiving compensation from a customer, business partner, supplier, or competitor; Significant financial interest in a customer, business partner, supplier, or competitor held by you or a family member; Conducting business with a customer, business partner, supplier, or channel partner when someone you have a close personal or family relationship has a substantial role in that company; Close personal relationships between employees in the same organization. To identify situations that may pose a conflict and be inconsistent with this policy, please advise if you would be engaging in any of the above listed situations or activities during your HPE employment if you were hired into the role for which you have applied.
- Have you signed or accepted any agreement with a current or prior employer that includes restrictions on competition or solicitation, including, but not limited to, non-competition agreement, non-disclosure agreement, non-solicitation agreement, or are you otherwise subject to restrictions that may affect your ability to fulfill responsibilities of this HPE role?
- Certain Legal and ethical restrictions may apply with respect to relationships with government officials. In order to avoid even the appearance of a conflict of interest, please advise: Whether you have served or are serving in a government or public body that has regulatory authority over HPE or that purchases from HPE.
- Certain Legal and ethical restrictions may apply with respect to relationships with government officials. In order to avoid even the appearance of a conflict of interest, please advise: Whether a family member or anyone with whom you have a close personal relationship (a) is a current HPE employee; or (b) is a government official with regulatory authority over HPE or authority to make or influence a decision to obtain or retain HPE business.
- Do you possess a valid work permit in the country for which the position resides?
- Do you possess a valid residency permit in the country for which the position resides?
About this role
Employer-provided description, formatted for easier reading.
Consultant, Customer Experience & Business Process Improvement (CX& BPI)
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next.
We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description
The Customer Experience & Business Process Improvement (CX & BPI) team is a global team of senior, certified professionals, with decades of cross-functional and cross-industry experience in driving transformation and customer experience, problem solving and bringing outside-in perspectives. Our vision is to be the team that shapes and drives what’s next for HPE.
Our mission is to turn bold ideas & complex challenges into sustainable business impact, powered by breakthrough innovation & world-class customer experience.
We offer:
- A competitive salary and award-winning benfits
- A diverse, inclusive, and supportive culture
- Growth through professional development, on-the job learning and stretch assignments
- A network of talented and motivated colleagues
- Work-life balance and support for career development
Responsibilities :
- Facilitate the definition of business/operations strategy for a focused program, by engaging and influencing senior leaders.
- Support cross-functional transformation projects by identifying opportunities, building solutions, implementing solutions across different teams.
- Apply frameworks and best practices to evaluate the transformation program’s readiness to launch, developing action plans, leading program mobilization efforts, and providing advisory and program management services throughout the life of the program.
- Evaluate and analyze data to support business strategy/operations improvements.
- Re-engineer processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain the change.
- Define and execute change management initiatives in support of strategy and process changes, including stakeholder assessments and communications.
- Foster organization wide collaboration in solving problems.
- Engage and collaborate with senior stakeholders.
Education and Experience
Required:
- Bachelor's or Master's degree in Business Management, Engineering or equivalent or Relevant experience supporting cross-functional, strategic or transformation projects.
- Typically, 6+ years of experience supporting transformation and improvement programs.
- Demonstrated experience defining and establish program structure and governance frameworks, KPI measurement, benchmarking, stakeholder management, and fiscal management.
Preferred:
- Project management certification such as PMP/PMI certification
- Lean Six Sigma or equivalent improvement framework.
- Change management experience.
- Management Consulting experience
- Advanced facilitation skills
- Previous experience in the technology industry and/or one of the areas of Supply Chain (Plan, Source, Manufacture, Deliver), Sales Operations, Product Management & Support / Services.
Knowledge and Skills:
- Growth Mindset: curious; continually learns and applies knowledge; challenges existing thinking and practices; contributes and adopts new ideas and approaches.
- Collaborative: works well with others; builds strong relationships and trust; contributes to an environment that promotes effective teamwork and strong collaboration
- Adaptable communicator : ability to clearly and effectively convey ideas and updates (in both verbal and written communication) across all levels of the organization.
- Goal orientated: works independently, directing their initiative, ownership, and energy to getting things done and achieving results.
- Flexible and Organized: professional and structured approach to program delivery; ability to work under pressure and to tight timescales with minimal supervision.
- Strategic thinker and problem solver : proactively anticipates issues and identifies practical solutions through analysis of data and application of business and technical acumen.
- Prioritization skills: comfortable working within a complex and global environment, with different stakeholder and interest groups
- Influence and negotiation skills: ability to build strong relationships with multiple senior stakeholders to shape programs from high level objectives, address concerns, and effect change.
- Excellent Microsoft Office skills
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here .
Note
This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
Let's Stay Connected
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
#unitedstates
#operations
Job:
Quality Job Level:
Expert
"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 111,000 - 211,000 in Colorado // 105,500 - 243,000 in Texas The listed salary range reflects base salary.
Variable incentives may also be offered."
Information about employee benefits offered in the US can be found at https://myhperewards. com/main/new-hire-enrollment. html
The estimated job application period closure is January 25 2027; this timeline is provided for transparency and internal planning purposes.
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
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Equal Employment Opportunity .
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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