Service master data specialist
What you'll need to apply
Fields this application requires
Company-specific questions
- 1. Within the past 5 years, have you been employed by the federal or any state or local government or public institution within Australia, Bangladesh, Brazil, Canada, China, Ireland, Korea, Mexico, Pakistan, Philippines, Puerto Rico, Taiwan, United Kingdom, United States and/or Vietnam?
- Conflict of Interest Question 1: HP Policy prohibits employees from engaging in activities that pose a conflict(s) of interest for HP such as: - Outside employment with or receiving compensation from a customer, business partner, supplier, or competitor - Significant financial interest in a customer, business partner, supplier, or competitor held by you or a family member - Conducting business with a customer, business partner, supplier, or channel partner when someone you have a close personal or family relationship has a substantial role in that company - Close personal relationships between employees in the same organization To identify situations that may pose a conflict and be inconsistent with this policy, please advise if you would be engaging in any of the above listed situations or activities during your HP employment if you were hired into the role for which you have applied.
- Conflict of Interest Question 2: Certain Legal and ethical restrictions may apply with respect to relationships with government officials. In order to avoid even the appearance of a conflict of interest, please advise: Whether you have served or are serving in a government or public body that has regulatory authority over HP or that purchases from HP.
- Conflict of Interest Question 3: Certain Legal and ethical restrictions may apply with respect to relationships with government officials. In order to avoid even the appearance of a conflict of interest, please advise: Whether a family member or anyone with whom you have a close personal relationship is a government official with regulatory authority over HP or authority to make or influence a decision to obtain or retain HP business.
- Non-compete Question: Have you signed or accepted any agreement with a current or prior employer that includes restrictions on competition or solicitation, including, but not limited to, non-competition agreement, non-disclosure agreement, non-solicitation agreement, or are you otherwise subject to restrictions that may affect your ability to fulfill responsibilities of this HP role?
- In order to comply with the U.S. Export Control regulations, HP must conduct specific, pre-interview screenings of candidates globally. In order to conduct these screenings, we must obtain information about citizenship/permanent residency. This Information will be used for the sole purpose of US Export Control screenings and will not be considered in any way during the candidate selection process. Please indicate if you are a citizen or permanent resident of ONE OR MORE of the countries listed below, by answering 'yes'. If you are not a citizen/permanent resident of one of the countries listed below, please answer 'no'. The countries are: The countries are: Armenia, Azerbaijan, Belarus, Cambodia, China (People's Republic of China), Cuba, Georgia, Hong Kong, Iran, Iraq, Kazakhstan, Kyrgyzstan, Laos, Libya, Macao (Macau), Moldova, Mongolia, Myanmar (Burma), Nicaragua, North Korea (Democratic People’s Republic of Korea), North Sudan (Khartoum), Russia, Syria, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, Venezuela, Vietnam, Yemen.
- To help us understand your preferences related to personal data and uses for future recruitment processes, are you an existing HP employee?
About this role
Employer-provided description, formatted for easier reading.
Service master data specialist
Description -
Job Summary
Applies specialized skills to develop new concepts and complete tasks innovatively and effectively. Possesses expert knowledge of the job's general and technical aspects. Handles highly complex assignments independently, using judgment, initiative, and technical expertise to solve problems.
Frequently creates methods and procedures for new tasks and may supervise other employees.
Provide comprehensive support for new proudct setup including cost and pricing setup.
Manage queries and escalation related to product setup.
Address complex sku system dependencies and ensure accurate data entry.
Responsibilities
- Provides day to day support for new product setup end to end in S4 system and other required systems for other activites including cost and pricing.
- Escalation management – Ensure each escalation responded to stakeholders and issues are fixed with in 3 days to maintain customer satisfaction.
- Lead projects cross collaboration with other teams to deliver results.
- Data Accuracy and Quality: Ensure team achieve 100% in quality control
- Processing each tickets as per the TAT – Coordinate and ensure tickets are managed and closed on time.
- Helps in resolving complex service master data issues.
- Ensuring accurate documentation and record maintenance.
- Communicates effectively with both internal teams and external customers.
- Assists in daily operation to the team members , provide training and onboarding new team members.
- Collects feedback from stakeholders and customers to identify areas for improvement and make recommendations for changes to products, services master data setup.
Education & Experience Recommended
- High school diploma and university graduate.
- Typically has 10 years of related working experience in material master data setup and preferably familiar with systems such as SAP S4 Hana, MPO, C4, i-cost, phweb, CReST etc
Preferred Certifications
NA
Knowledge & Skills
- Application Knowledge: SAP S/4 Hana, MPO, C4, i-cost, phweb, CReST etc
- Material master data setup
- Digital transformation
Cross-Org Skills
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
Impact & Scope
- Impacts multiple departments and leads large, cross-division functional teams or projects.
Complexity
- Works on assignments that are highly complex in nature where a strong degree of initiative and technical knowledge are required to resolve problems.
Disclaimer
- This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
#LI-POST
Job -
Sales Operations
Schedule -
Full time
Shift -
No shift premium (India)
Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc.
provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "