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CCC MPS VAS Technical Solutions Representative

HP · Ariana, Ariana, Tunisia

Spotted 2h agoFull time
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Company-specific questions

  • 1. Within the past 5 years, have you been employed by the federal or any state or local government or public institution within Australia, Bangladesh, Brazil, Canada, China, Ireland, Korea, Mexico, Pakistan, Philippines, Puerto Rico, Taiwan, United Kingdom, United States and/or Vietnam?
  • Conflict of Interest Question 1: HP Policy prohibits employees from engaging in activities that pose a conflict(s) of interest for HP such as: - Outside employment with or receiving compensation from a customer, business partner, supplier, or competitor - Significant financial interest in a customer, business partner, supplier, or competitor held by you or a family member - Conducting business with a customer, business partner, supplier, or channel partner when someone you have a close personal or family relationship has a substantial role in that company - Close personal relationships between employees in the same organization To identify situations that may pose a conflict and be inconsistent with this policy, please advise if you would be engaging in any of the above listed situations or activities during your HP employment if you were hired into the role for which you have applied.
  • Conflict of Interest Question 2: Certain Legal and ethical restrictions may apply with respect to relationships with government officials. In order to avoid even the appearance of a conflict of interest, please advise: Whether you have served or are serving in a government or public body that has regulatory authority over HP or that purchases from HP.
  • Conflict of Interest Question 3: Certain Legal and ethical restrictions may apply with respect to relationships with government officials. In order to avoid even the appearance of a conflict of interest, please advise: Whether a family member or anyone with whom you have a close personal relationship is a government official with regulatory authority over HP or authority to make or influence a decision to obtain or retain HP business.
  • Non-compete Question: Have you signed or accepted any agreement with a current or prior employer that includes restrictions on competition or solicitation, including, but not limited to, non-competition agreement, non-disclosure agreement, non-solicitation agreement, or are you otherwise subject to restrictions that may affect your ability to fulfill responsibilities of this HP role?
  • In order to comply with the U.S. Export Control regulations, HP must conduct specific, pre-interview screenings of candidates globally. In order to conduct these screenings, we must obtain information about citizenship/permanent residency. This Information will be used for the sole purpose of US Export Control screenings and will not be considered in any way during the candidate selection process. Please indicate if you are a citizen or permanent resident of ONE OR MORE of the countries listed below, by answering 'yes'. If you are not a citizen/permanent resident of one of the countries listed below, please answer 'no'. The countries are: The countries are: Armenia, Azerbaijan, Belarus, Cambodia, China (People's Republic of China), Cuba, Georgia, Hong Kong, Iran, Iraq, Kazakhstan, Kyrgyzstan, Laos, Libya, Macao (Macau), Moldova, Mongolia, Myanmar (Burma), Nicaragua, North Korea (Democratic People’s Republic of Korea), North Sudan (Khartoum), Russia, Syria, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, Venezuela, Vietnam, Yemen.
  • To help us understand your preferences related to personal data and uses for future recruitment processes, are you an existing HP employee?
Job description

About this role

Employer-provided description, formatted for easier reading.

CCC MPS VAS Technical Solutions Representative

Description -

Job responsibilities

  • Logs the call into a database
  • Ensures the customer is entitled to the service and validates customer contract details
  • Manages the service requests and inquiries of customers through different access channels
  • Manages customer expectations and identifying customer problems
  • Perform re-entitlement and clarification
  • Contact the customer in case clarifications are needed
  • Monitors the service event through completion for compliance.
  • Handles timely elevation and/or escalation, when get complex problems
  • Coordination of support activities and planning and dispatching of HP resources
  • Participates in projects for process or quality improvements.
  • Provide feedback for operational excellence.
  • Manages multiple tasks or cases simultaneously with minimal supervision

Key deliverables

  • Process descriptions are strictly followed
  • Focus on customer satisfaction
  • Ensure all incoming phone calls are answered on time (SLA)
  • Worked out cases within given timeframes (turnaround time)
  • Ensure cases are worked out according to the quality criteria and requirements
  • Personal targets are achieved
  • Strictly follows company policies, procedures and Standards of Business Conduct

Education & Qualification

  • High School: completion of post primary level education prior to university study

Other requirements

  • Excellent language skills, depending on the scope: English /Italian/F rench

Personal skills and qualities

  • Excellent verbal and written communication English /Italian/ french
  • Team worker
  • Ability to work under pressure
  • Excellent analytical, soft-skills and problem-solving skills

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Tunisia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc.

provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "

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