LandOffer
Retail Process Lead, New York, #1367
Spotted 109d agoFull-time
Job details
- Work mode
- On-site
- Employment
- Full-time
- Level
- Staff / principal
- Posted
- Feb 23, 2023
- Last confirmed open
- Oct 22, 2026
Job description
About this role
The Process
Lead is a frontline leader responsible for delivering an exceptional customer experience while driving operational excellence across all sales channels, including walk-in retail, Buy Online Pick Up In Store (BOPIS), local delivery, and direct-to-consumer shipping. This role leads daily store execution, coaches team members, ensures service standards are met, and maintains efficient inventory and fulfillment processes.
The Process
Lead serves as the bridge between leadership and frontline associates, ensuring customers receive fast, friendly, and knowledgeable service whether shopping in-store, online, or through delivery.
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