LandOffer
IT Support Specialist
Job details
- Work mode
- On-site
- Employment
- Full-time
- Experience
- 3+ years
- Posted
- Nov 3, 2026
- Last confirmed open
- Nov 4, 2026
What you'll need to apply
Fields this application requires
Company-specific questions
- Mailing Address Line 1
- City
- State
- Zip Code
- Have you previously worked for GoodLeap LLC?
- Are you subject to any type of agreement with a current or former employer or entity that would restrict your ability to work at GoodLeap LLC (e.g., non-compete, confidentiality, non-disclosure)?
- Company 1
- Title
- Years Worked
- Company 2
- Title
- Years Worked
- I understand that for this purpose GoodLeap or persons acting on its behalf will be requesting information from various federal, state, and local governmental agencies, previous employers and their employees, personal acquaintances of mine, and other appropriate resources of information that maintain records or possess knowledge about my education, employment, criminal, driving and other relevant activities, experiences and records, including, but not limited to, my character, general reputation, personal characteristics, and mode of living. I authorize, without reservation, any person or entity contacted by GoodLeap or anyone acting on its behalf, to furnish the above‐stated information, and I release any such person or entity from any and all liability for furnishing such information. I also release GoodLeap from any and all liability for conducting such an investigation. I authorize GoodLeap to disclose my Social Security Number in order to obtain necessary information. I understand that if I refuse to execute this authorization, GoodLeap may refuse to grant employment based on this refusal. A copy of this executed authorization shall be valid as the original. (Please initial.)
- I understand that this employment application and any other documents, including policies, handbooks, guidelines, practices, benefits or manuals, are not intended to create any contractual obligation which in any way conflicts with GoodLeap’s policy that the employment relationship between GoodLeap and each employee is at‐will and can be terminated, with or without cause, and with or without notice at any time, at the option of either GoodLeap or the employee. I further understand that any oral or written statements to the contrary are expressly disavowed and should not and cannot be relied upon. (Please initial.)
- I understand that as a condition of employment with GoodLeap successful applicants must provide, within three days after beginning employment, documentation to prove identity and proper authorization to work in the United States. Specific instructions will be given prior to the first day of employment regarding the documents required. GoodLeap participates in E-Verify at all hiring sites throughout the United States. Individuals hired at hiring sites enrolled in E-Verify will have their Form I-9 information submitted to E-Verify. (Please initial.)
- I hereby acknowledge that I have read the above statements and understand them. I certify that I, the undersigned applicant, have personally completed this application. I declare under penalty of perjury that the facts contained in the application (or any resume or other documents submitted) are true and complete to the best of my knowledge. I understand that any misrepresentations or omissions will disqualify me from further consideration for employment, and will be justification for my dismissal from employment, if discovered at a later date. (Please initial.)
- Please enter your full legal name below as signature:
About this role
About GoodLeap
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand.
Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
[[JD_HEADING:Position Summary
The IT]]
Support Specialist is part of our Employee Technology Enablement team, which owns IT support, from on-boarding new employees to supporting our existing employee base across the US and Mexico. As an IT Support Specialist, you need to demonstrate competent IT literacy and ability around applications and systems.
You will answer technical questions, troubleshoot problems, and guide users to gain productive use of our software and systems. Goodleap is seeking candidates with both interpersonal skills and technical IT knowledge and demands an ability to manage multiple high-level tasks under pressure.
Essential Job Duties & Responsibilities
- Provide assistance for items escalated to level 2 help desk support.
- Answer staff questions about all company supported hardware and software.
- Provide creative solutions for difficult, complex ongoing problems.
- Document problems, resolutions, and activities for future reference.
- Identify, analyze, and provide preventative solutions for problematic trends.
- Recommend improvements to IT operations and processes.
- Apply knowledge of enterprise-level, IT best practices.
- Provide technical training and new hire orientations as required.
- Participate in projects, tasks and responsibilities including emergencies and routine after-hours on-call rotation.
- Perform hardware and software installations.
- Maintain inventory by placing orders and tracking hardware and software.
- "Own" IT by having pride in your high-quality work.
- Display absolute integrity and discretion in performing support responsibilities.
- Other duties as assigned.
Required Skills, Knowledge & Abilities
- Good interpersonal skills, including the ability to clearly communicate with less technical individuals.
- Solid knowledge of general office software: Windows 10, MS Office, etc.
- Knowledge of company supported applications such as Exchange, Active Directory, DNS and virtual machines.
- Experience with desktop hardware, software applications, operating systems and LAN connectivity.
- Experience with AD / Office 365 integration is a plus!
- Experience with Cisco Meraki is a plus!
- Ability to learn and support new software.
- Microsoft certifications are desired, but not required.
- 3 - 5 years professional experience.
Please note
This role is not eligible for visa sponsorship.
Additional Information Regarding Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position.
The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.
The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
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