Senior Account Manager

FWD People is a full-service strategic marketing agency delivering meaningful and measurable results in the health and non-profit sectors. We take pride in being our clients' trusted strategic partner — staying ahead of the curve, and leveraging our expertise and foresight to help them navigate change and seize opportunities.

We approach every challenge with a commitment to innovation, excellence, and empathy, and we seek the same qualities in our leaders. As a fast-growing, senior team, we're excited to welcome more forward-thinking individuals who will help us drive growth, foster positive change within our client's industries, and have fun along the way.

As a Senior Account Manager, Animal Health, you will drive execution across defined projects and support larger workstreams with precision, clarity, and proactive communication. You will manage timelines, internal reviews, and regulatory processes, while deepening your understanding of brand strategy, veterinary/scientific context, and animal health marketing.

You will run smaller initiatives independently and partner closely with (Associate) Account Directors on more complex programs.

What You’ll Do

• Serve as the day-to-day client partner for smaller projects and support mid-level leaders across larger workstreams.
• Own timelines, internal alignment, and cross-functional communication to ensure smooth project flow.
• Lead regulatory review submissions and tracking with accuracy and attention to detail, ensuring compliance with USDA/FDA CVM requirements.
• Draft agendas, run status meetings, capture next steps, and ensure follow-through across all project touchpoints.
• Translate briefs and brand guidance into actionable project clarity for creative and production teams.
• Ensure deliverables are accurate, on-time, and aligned with brand and regulatory standards.
• Support financial tracking, budget alignment, and scope adherence across assigned projects.
• Build foundational veterinary science and brand knowledge across companion animal, livestock, and/or diagnostics categories; utilize insights to improve deliverable quality and strategic thinking.
• Collaborate closely with the account team and creative/strategy/digital partners to deliver cohesive solutions.
• Maintain organized project documentation and ensure seamless handoffs between team members.

What You’ll Bring

• 5+ years of experience in a similar agency account and project management role, with a proven track record of collaborating across multidisciplinary teams.
• Foundational understanding of animal health, veterinary, diagnostics, and/or biotech marketing landscapes — or strong healthcare marketing experience and a genuine curiosity to learn the animal health space.
• A natural collaborator who drives and inspires internal teams to successfully deliver multiple high-value, fast-paced projects and ensures client goals are met with excellence and efficiency.
• Demonstrated ability to develop, grow, and extend meaningful client relationships.
• Enthusiasm for contributing to business development initiatives.
• Concise written and verbal communication skills across all mediums, internally and externally.
• Excitement about growing new skill sets and leading new types of projects.
• Self-motivated, with a positive attitude and collaborative nature; able to adapt, think on your feet, and communicate proactively.
• Comfortable working in a fluid environment utilizing soft skills: listening, collaborating, negotiating, and decision-making.

Interviewing at FWD People

We believe in transparency and respect for your time. Our hiring process is designed to be open, fair, and as straightforward as possible, giving you a clear picture of what to expect while also giving us a chance to get to know you. Here’s how it works:

• Initial Conversation: A friendly chat to learn about your background, goals, and what excites you about this opportunity (and in general).
• In-Depth Interview: A deeper discussion about your skills, experiences, and how you envision contributing to our team.
• Scenario Conversation: A collaborative discussion where we’ll walk through a few real-world scenarios together. This is an opportunity to show us how you think through challenges, make decisions, and approach problem-solving.
• Final Interview: An onsite conversation with some additional folks on our team and leadership to explore how your unique talents align with our mission and values.

We know that interviewing can sometimes feel overwhelming, which is why we’re committed to keeping the process clear and communicative every step of the way. We’re excited to learn more about you and appreciate you taking the time to get to know us!

Working at FWD People

We are a senior team that champions integrity, adaptability, excellence, and growth. Here, you’ll collaborate with solution-focused colleagues to advance both our clients and our teams.

Our office is located in Brooklyn Heights, and we offer a flexible hybrid work schedule. We value in-person collaboration and connection but also understand the importance of offering the flexibility to work from home.

We are dedicated to creating a diverse, equitable, and inclusive workplace where everyone feels valued and respected. As an equal-opportunity employer, we welcome differences in race, gender, age, sexual orientation, disability, and more. We believe that diversity drives innovation and success, and we are committed to ensuring equal opportunities and fostering a culture of respect and collaboration.

Benefits & Comp

At FWD, we believe in supporting our team both personally and professionally. We offer excellent benefits, including 20 days off per year, 5 sick days, +16 paid holidays, matching 401(k), medical, dental & vision, paid maternity & paternity leave, home office setup, yearly team retreats, and a comprehensive professional development program including executive coaching and a yearly professional development stipend.

As we continue to grow, we enhance our benefits package to meet the needs of our team.

The salary range for this role is $105,000 - $125,000. This role is based in NYC (Brooklyn) with a flexible hybrid work schedule.