Program Director

As the Program Director you will have oversight and be responsible for coordinating and managing the overall assigned program or programs (residential and/or day program) in relation to individuals with developmental disabilities (IDD). This position is a mixture of both direct care and supervisory duties.

WHAT YOU GET TO DO:

• Personnel management and program coordination including but not limited to assuring they complete orientation, and ongoing training.
• Monitor all aspects of the program including but not limited to developing individual goals and plans, implementing the program.
• Assure coordination and management of the overall operations, medical, financial and maintenance aspects of the programs, through guiding and directing the designee of the site.

MUST HAVE:

• Education: Bachelor’s degree in human services or a related field required, including Psychology, Counseling, Sociology, Allied Health, or Human Services.
• Experience: 1+ years of experience within residential IDD/DD services, group homes, or community-based programs required.
• Leadership Experience: 2+ years of leadership experience overseeing multiple programs, sites, or leadership teams preferred.
• Decision Making Skills: Must demonstrate good decision-making, time management and communication skills, and be responsible, mature, and flexible.
• Technical Skills: Proficiency with Microsoft Office programs and the ability to adapt to new technology platforms.
• Licensure & Transportation: Valid driver’s license with a driving record that meets agency insurance requirements.

NICE TO HAVE:

• Industry Expertise : Experience supporting or working in residential IDD/DD programs.
• Regulatory Knowledge: Knowledge of Indiana-specific disability service regulations and HCBS standards.
• Staff Development : Experience mentoring direct support staff or supporting operational growth initiatives.
• Operational Insight : Budgeting, financial oversight, or performance management experience.

SKILLS CRITICAL FOR SUCCESS:

• Leadership & Staff Development: Effectively lead DSPs, Lead DSPs, and other frontline staff through coaching, accountability, training, and ongoing development.
• Communication & Relationship Building: Clearly communicate expectations, policy changes, performance concerns, and care needs while building strong relationships with staff, individuals served, guardians, and interdisciplinary teams.
• Problem-Solving & Decision-Making: Quickly assess staffing concerns, behavioral issues, incidents, scheduling gaps, and operational challenges and determine appropriate next steps.
• Prioritization & Time Management: Balance staffing, site visits, documentation, meetings, scheduling, incidents, training, and administrative responsibilities in a fast-paced residential environment.
• Regulatory Compliance & Documentation: Maintain strong knowledge of Medicaid waiver requirements, ISP/BSP expectations, incident reporting, medication procedures, licensing standards, and required documentation while keeping programs audit-ready.
• Staffing & Scheduling: Build and maintain effective schedules, respond to call-offs, monitor overtime, and ensure each home has appropriate staffing coverage based on individual needs.
• Person-Centered Care: Ensure services are aligned with each individual’s goals, preferences, rights, health needs, ISP/BSP, and desired level of independence.
• Hands-On Program Oversight: Maintain a regular presence in the homes, complete site visits, observe service delivery, support staff, and step in when needed to ensure quality care.
• Accountability & Follow-Through: Set clear expectations, address concerns promptly, complete corrective actions, and ensure commitments and required follow-up are completed.
• Budget & Resource Awareness: Understand program budgets, staffing utilization, overtime, household expenses, and available resources while maintaining quality of care and operational stability.

WHY YOU'LL LOVE THIS ROLE

You’ll love this role if you enjoy being close to the action and making a direct impact on both the individuals served and the staff supporting them. As a Program Director, you’ll have the opportunity to lead a team, strengthen day-to-day operations, and help create safe, supportive, and person-centered homes.

This role is a great fit for someone who enjoys variety, relationship building, problem-solving, and hands-on leadership. You’ll be able to see the impact of your work every day through the growth of your staff and the outcomes of the individuals you support.

IMPORTANT INFORMATION

Dungarvin, Compass, Cambrian are equal opportunity employers.

9/15

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