Director of IDD Residential Services

The Director of IDD Residential Services (Area Director) oversees all residential programs and services across the assigned geographic region. You’ll provide leadership, strategic direction, and operational oversight to ensure high-quality services for individuals with disabilities while supporting operational growth and developing new business opportunities.

This high-impact leadership role includes oversight of budget management, staffing, licensing, compliance, policy development, program performance, marketing, and proposal preparation. You’ll work closely with Area Managers, Program Directors, support staff, and the state management team to drive operational excellence, strengthen leadership teams, and ensure consistency and compliance across all programs.

This position focuses heavily on leadership development, operational excellence, compliance oversight, financial performance, and strategic growth initiatives to support the long-term success of residential IDD/DD services throughout the region.

WHAT YOU GET TO DO:

• Leadership & Team Development: Lead, mentor, and support Area Managers and Program Directors across assigned residential programs while promoting accountability, collaboration, communication, and operational consistency. Support recruitment, staff development, retention, and leadership growth initiatives across the region.
• Community & Relationship Building : Build positive relationships with families, community partners, referral sources, and external stakeholders while representing Dungarvin throughout the community and supporting regional partnership and growth opportunities.
• Compliance & Operational Oversight : Oversee residential program operations to ensure compliance with state regulations, licensing requirements, Medicaid Waiver standards, HCBS expectations, and organizational policies. Maintain readiness for audits, inspections, operational reviews, and escalated situations across all programs while supporting consistent, person-centered service delivery.
• Financial & Performance Management: Monitor operational performance, staffing trends, budgets, expenses, and program performance across assigned services while partnering with leadership teams to support financial health, operational stability, and long-term program success.

MUST HAVE:

• Education: Bachelor’s degree in human services or a related field required, including Psychology, Counseling, Sociology, Allied Health, or Human Services.
• Experience: 5+ years of experience within residential IDD/DD services, group homes, or community-based programs required.
• Leadership Experience: 2+ years of leadership experience overseeing multiple programs, sites, or leadership teams preferred.
• Program Knowledge: Understanding of person-centered supports, residential operations, Medicaid/CIH/HCBS Waiver services, and compliance standards in accordance to IDOH and CARF.
• Technical Skills: Proficiency with Microsoft Office programs and the ability to adapt to new technology platforms.
• Licensure & Transportation: Valid driver’s license with a driving record that meets agency insurance requirements.

NICE TO HAVE:

• Industry Expertise : Experience supporting multi-site residential IDD/DD programs.
• Regulatory Knowledge: Knowledge of Indiana-specific disability service regulations and HCBS standards.
• Leadership Development : Experience mentoring leaders or supporting operational growth initiatives.
• Operational Insight : Budgeting, financial oversight, or performance management experience.

SKILLS CRITICAL FOR SUCCESS:

• Strategic Leadership & Staff Development: Effectively lead Area Managers, Program Directors, and other operational leaders through coaching, accountability, succession planning, and ongoing professional development.
• Executive Communication & Relationship Building: Clearly communicate organizational priorities, operational expectations, performance concerns, and strategic initiatives while building strong relationships with staff, individuals served, guardians, state agencies, and community partners.
• Problem-Solving & Decision-Making: Evaluate complex operational, staffing, compliance, behavioral, and financial challenges across multiple programs and make timely, well-informed decisions.
• Prioritization & Multi-Site Oversight: Balance competing priorities across multiple locations, leaders, programs, audits, incidents, staffing concerns, and organizational initiatives while maintaining a strong big-picture view.
• Regulatory Compliance & Quality Assurance: Maintain strong knowledge of Medicaid waiver, ICF/IID, licensing, survey, documentation, incident management, and quality standards while ensuring programs remain compliant and survey-ready.
• Workforce Strategy & Leadership: Monitor staffing trends, turnover, overtime, vacancies, leadership performance, and workforce needs while partnering with recruiting and operations to maintain strong, stable teams.
• Person-Centered Leadership: Ensure program decisions, operational strategies, and service delivery remain centered on the rights, goals, preferences, health, safety, and independence of individuals served.
• Financial & Operational Management: Provide oversight of budgets, P&L performance, labor utilization, overtime, revenue, billable services, program expenses, and operational efficiencies while maintaining quality and compliance.
• Change Management & Continuous Improvement: Lead teams through organizational change, identify opportunities to improve systems and processes, and implement sustainable solutions that strengthen program performance.
• Risk Management & Accountability: Identify trends and areas of operational risk, ensure corrective actions are completed, and hold leaders accountable for maintaining safe, compliant, and high-quality programs.

WHY YOU'LL LOVE THIS ROLE

You’ll love this role if you enjoy leading leaders, shaping operations, and making a broad impact across multiple IDD/DD residential programs. As an Area Director, you’ll have the opportunity to develop strong leadership teams, drive operational and financial performance, and influence the overall quality of services provided to individuals.

This role offers a great mix of strategy, problem-solving, relationship building, and hands-on operational leadership. You’ll play an important part in strengthening programs, supporting growth, and creating sustainable positive outcomes across an entire region.

IMPORTANT INFORMATION

Dungarvin, Compass, Cambrian are equal opportunity employers.

9/15

#DINFLMJ

#LI-MS1