Case Management Assistant Department Supervisor

Make a Difference Through Leadership

At Dungarvin, leadership is about more than managing a department—it’s about helping people have greater choice, independence, and opportunity.

We are seeking a Case Management Assistant Department Supervisor to help lead and strengthen our Case Management program. In this role, you’ll serve as an educator, resource, mentor, and advocate while providing leadership and oversight to case management supervisors and administrative support staff.

Respecting and Responding to the Choices of People in Need of Supports.

If you are an experienced case management professional who enjoys developing others, solving problems, building relationships, and ensuring quality services, this could be the next step in your career.

What You’ll Do

• Assist with the overall development, monitoring, and evaluation of the Case Management program.
• Provide leadership, training, mentorship, and supervision to case management leadership and administrative support staff.
• Support quality assurance and regulatory compliance.
• Evaluate case management services, including referrals, intake, eligibility determination, program planning, monitoring, and assessment.
• Ensure required documentation, assessments, plans, reports, and financial information are completed accurately and on time.
• Serve as a resource to case management staff and provide coverage for supervisors when needed.
• Partner with county representatives, service providers, families, guardians, and other members of individuals’ support teams.
• Help ensure individuals have access to the services and resources they need to pursue their goals.
• Support case managers in identifying community resources and developing effective service agreements.
• Monitor service delivery and documentation to ensure contract and waiver requirements are met.
• Assist with hiring, staff evaluations, training, and ongoing professional development.
• Participate in financial planning and analysis for the department.
• Respond to critical and emergent situations and assist with crisis response and follow-up planning.
• Promote positive, solution-focused communication and a supportive team environment.
• Represent Dungarvin professionally with individuals, families, employees, community partners, funding sources, and regulatory agencies.

This is a leadership role for someone who can balance people, programs, compliance, relationships, and problem-solving while keeping the individuals we support at the center of the work.

WHAT WE LOOK FOR:

• Bachelor’s degree in a human services-related field.
• At least 2 years of experience working in waivered case management.
• At least 2 years of supervisory experience with waivered case management services.
• Knowledge of case management principles, procedures, and practices.
• Knowledge of local community resources.
• Strong written and verbal communication skills.
• Ability to negotiate and resolve conflict between differing parties.
• Ability to analyze information, conduct evaluations, and prepare reports and recommendations.
• Adaptability and the ability to move between a variety of responsibilities while maintaining efficiency and composure.
• Valid driver’s license and proof of automobile insurance.

What Makes This Role Meaningful

You won’t simply oversee processes—you’ll help develop the people who help others live the lives they choose.

You’ll have the opportunity to mentor leaders, strengthen services, connect people with community resources, help teams navigate challenging situations, and ensure quality supports are being delivered.

Schedule & Technology

The typical schedule is Monday–Friday, 8:00 AM–5:00 PM, with flexibility occasionally needed to accommodate individuals, families, guardians, and department needs. The position may occasionally require early morning, evening, or weekend availability and on-call support as directed. This position uses Microsoft Word, Excel, Outlook, and other computer applications necessary to perform the role.

Driving

This is a limited-driving position. The role does not require transporting people served or driving Dungarvin-owned or leased vehicles.

We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law.

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