Sales Associate (Sur La Table)

With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it.

Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

Position Overview As a Sales Associateat Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this role, you’ll support daily operations, deliver a #bestincenter customer experience, a company-wide standard for excellence in service, and help drive sales by sharing product knowledge.

Key Responsibilities

• Customer Experience & Brand Representation · Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty · Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• · Actively engage customers, identify their needs, recommend relevant products or experiences, and leading a customer-focused, Guest Obsessed culture Sales & Business Performance · Maximize selling opportunities by identifying customer needs and offering relevant solutions.
• · Promote add-on sales and support events that grow store traffic and customer engagement.
• · Consistently meet or exceed monthly sales goals, contributing to overall store revenue.
• Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.

Team Engagement & Store

Support · Collaborate with team members to maintain a positive, inclusive, and high-performing store culture · Support onboarding of new associates by sharing product knowledge and best practices Operations & Compliance · Accurately and efficiently process transactions including sales, returns, and price checks using the POS system.

· Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards. · Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests). · Adhere to applicable wage and hour laws.

Accurately records time worked according to SLT Policy · Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.

Physical Requirements · Ability to communicate verbally and work cooperatively with associates and customers · Ability to remain standing for up to 4 hours at a time · Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor · Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.

· Ability to lift and/or move merchandise weighing up to 50 lbs. · Ability to ascend/descend ladders to retrieve and/or move merchandise · Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work · Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays.

While this is the minimum availability, scheduled hours may differ based on business needs. · Regular and predictable attendance

Qualifications & Experience · Must be 18 years of age or older at the time of employment. · 1 year of retail sales experience preferred. · Excellent communication, problem-solving, and decision-making abilities.

· Passion for community engagement and providing exceptional customer experiences. · Proficiency in Microsoft Office and retail management systems preferred.