Program Manager, Audit AI Ops

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up.

We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations.

At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

As an Audit Intelligence Program Manager, you will design and scale repeatable intelligence products that continuously monitor customer trust risks, growth drivers, competitive posture, and operational gaps. Moving beyond isolated ad-hoc analyses, you will build automated detection mechanisms that proactively direct organizational attention to high-leverage opportunities.

You will transform strategic business questions into scalable AI-driven discovery workflows, turning raw signals into sustainable operational capabilities.

Why This Role Matters

As Coupang scales, the volume of potential opportunities and risks grows exponentially. The challenge is no longer finding data. The challenge is identifying which signals matter.

This role builds the intelligence systems that continuously monitor the ecosystem and proactively surface the highest-value customer, commercial, and market opportunities before competitors, customers, or business stakeholders identify them.

What You Will Do

• Build Customer Intelligence Programs You will create intelligence products that help the organization continuously monitor customer trust, pricing competitiveness, and customer value perception.
• Examples include, but are not limited to, Blue Badge Trust intelligence, customer competitiveness scorecards, pricing trust deterioration detection, customer-value monitoring, and price sharpness opportunity identification.
• Build Commercial Intelligence Programs You will develop systems that identify where growth, selection quality, and commercial performance can be improved.
• Examples include, but are not limited to, Selection opportunity engines, underserved assortment detection, demand decline monitoring, seasonal opportunity discovery, new SKU acceleration frameworks, and tail-of-tail optimization programs.
• Build Market Intelligence Programs You will create mechanisms that continuously monitor market dynamics and competitor activity.
• Examples include, but are not limited to, competitiveness monitoring, competitor promotion surveillance, market-share risk detection, and category-level competitive position tracking.
• Build Automated Task Generation Systems You will develop frameworks capable of automatically generating prioritized task rooms and investigation queues.
• Examples include creating workflows that automatically generate audit opportunities when competitiveness deteriorates, assign categories requiring intervention, or create task rooms for demand-spike and competitiveness investigations.
• Create Executive Intelligence Products You will build intelligence products that allow leaders to quickly understand where pricing risks and opportunities exist.
• Examples include executive dashboards, AI-generated intelligence summaries, weekly competitiveness reviews, customer trust scorecards, and opportunity prioritization reports.
• Scale AI Adoption You will identify opportunities to use AI agents and copilots to improve discovery, investigation, reporting, and prioritization activities.
• Examples include GPT-generated business insights, Gemini-assisted market research, Devin-supported workflow automation, and Kiro-enabled task orchestration.

Basic Qualifications

• 7+ years of relevant experience.
• Experience leading cross-functional programs.
• Strong analytical and business judgment skills.
• Experience building operational mechanisms or analytical frameworks.
• Excellent communication and stakeholder management capabilities.

Preferred Qualifications

• Marketplace, pricing, or retail experience.
• AI product, automation, or workflow experience.
• SQL, Python, or advanced analytics skills.
• Product and Engineering partnership experience.

Type of work model

• Hybrid

Our Hybrid work model: Coupang hybrid work model is designed to enable a culture of collaboration that acts a catalyst to enrich the experience of employees. Employees are required to work at least 3 days in the office per week, with the flexibility to work from home 2 days a week, depending on the role requirement. Some businesses may require more time in office due to nature of work.

Details to consider

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/