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Operations Lead

Coupang · Riverside, USA

Spotted 112d ago

Job details

Pay
$23.00 – $25.00 an hour
Level
Staff / principal
Posted
Apr 7, 2022
Last confirmed open
Oct 24, 2026

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Company-specific questions

  • First Name
  • Last Name
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  • Present Address:
  • Permanent Address:
  • Position applying for:
  • Are you applying for:
  • Other than time off for reasons related to your religion, a disability or a medical condition, are there any days or times when you are unavailable to work?
  • Would you be able available to work overtime, if necessary?
  • If hired, when can you start work?
  • How did you hear about Coupang and this job opening?
  • Have you ever applied to or worked for Coupang before?
  • Are you at least 18 years old? (If under 18, hire is subject to verification that you are of minimum legal age.)
  • Are you able to perform the essential functions of the job for which you are applying, with or without reasonable accommodation?
  • If no, describe the functions that cannot be performed.
  • Are you able to safely lift up to 50 pounds on a regular basis with or without a reasonable accommodation?
  • Are you able to safely push up to 50 pounds on a regular basis with or without a reasonable accommodation?
  • Are you able to safely pull up to 50 pounds on a regular basis with or without a reasonable accommodation?
  • We comply with the ADA and the FEHA and consider reasonable accommodations that may be necessary for eligible applicants/employees to perform essential functions.  Hire may be subject to passing a medical examination, and to skill and agility tests. We may refuse to hire relatives or significant others of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create a conflict of interest.
  • Number of years completed:
  • Did you graduate?
  • Do you have any other experience, training, qualifications, or skills that you feel make you especially suited for work at Coupang?
  • List below all present and past employment starting with your most recent employer (last five years is sufficient).
  • Phone Number
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  • Dates of Employment:
  • Your Position and Duties
  • Reason for Leaving
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  • List below three persons not related to you who have knowledge of your work performance within the last three years.
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  • Please read Carefully, Initial Each Paragraph and Sign Below
  • I hereby authorize Coupang to thoroughly investigate my references, work record, education, and other matters related to my suitability for employment (excluding criminal background information) unless otherwise specified above. I further authorize the references I have listed to disclose to Coupang any and all letters, reports, and other information related to my work records to the extent permitted by California law, without giving me prior notice of such disclosure. In addition, I hereby release Coupang, my former employers and all other persons, corporations, partnerships and associations from any and all claims, demands or liabilities arising out of or in any way related to such investigation or disclosure.
  • I understand that nothing contained in the application, or conveyed during any interview or during my employment, if hired, is intended to create an employment contract between me and Coupang. In addition, I understand and agree that if I am employed, my employment is for no definite or determinable period and may be terminated at any time, with or without prior notice at the option of either myself or Coupang, and that no promises or representations contrary to the foregoing are binding on Coupang unless made in writing and signed by me and Coupang’s designated representative.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
  • Signature:
  • Are you legally authorized to work in the United States for Coupang?
  • Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for Coupang in the United States?
  • Coupang Corporation or its affiliates and subsidiaries* (collectively referred to as “Coupang”) does not collect or use any personal information other than the types of information specified in this Consent. Coupang can conduct a background check at the successful hiring stage. Please ensure that your resume does not include any personal information other than the types specified in this Consent.
  • 1. (Required) Submitting your resume will be considered as consenting to the required/optional collection and use, required/optional provision and the consignment of personal information as stated in our Privacy Policy (https://privacy.coupang.com/en/land/jobs/). To withdraw your application, unsubscribe from recruitment notices or request to delete your information, contact us at [email protected]. However, it is difficult to delete during the period that falls under Article 12946 of the California government Code. Please refer to the Privacy Policy for retention period.
  • 2. (Optional) Name, contact information, email address, nationality, whether Hispanic/Latino, gender, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used for the purpose of year-round hiring. Collected personal information are retained for 5 years from the notification of hiring result, and then deleted without delay. You may refuse to provide consent, but such refusal may prevent the year-round hiring from progressing normally.
  • 3. (Optional) Name, contact information, email address, nationality, whether Hispanic/Latino, gender, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team, application history are provided to one or more of the following entities other than the one applicant applied for, including Coupang affiliate or subsidiary company* for the purpose of considering hiring for other similar positions. Provided personal information are retained for 5 years from the notification of hiring result, and then deleted without delay. You may refuse to provide consent, but such refusal may result in the restriction of opportunities in the hiring process of companies other than the one you applied.
  • 4. (Optional) Coupang affiliate or subsidiary company* will send recruitment notifications through transmission media such as phone, email, and SMS using the contact information and email address based on the consent provided by you.
  • 5. (Required) Name, email address, and Social Security Number are provided to AIM Screening Limited for the purpose of (i) education verification, (ii) qualification verification, (iii) Work experience verifications and reference checks, (iv) Credit verifications, including bankruptcy and insolvency checks and investigations into insolvency registers [authorization for credit verifications applies only to managerial positions covered by the executive exemption as defined in Section 1 of Wage Order 4; positions involving regular access, for any purpose other than the routine solicitation and processing of credit card applications in a retail establishment, to bank or credit card account information, social security numbers, and dates of birth; a signatory on the bank or credit card account of the Company; or a position authorized to transfer money or enter into financial contracts on behalf of the Company], (v) Directorship checks to verify whether the applicant is a registered executive or shareholder of other businesses, (vi) Identity verification to check whether the applicant is an internationally sanctioned individual, (vii) Passport verification, (viii) Social media and social network service background checks, (ix) Adverse media checks against broadcast media, blogs, and online posts, (x) criminal background checks, and (xi) drug test history check. Provided personal information are destroyed upon achieving the purpose. You may refuse to provide consent, but such refusal may prevent you from applying.
  • 6. The collected information will be transferred to whichever Coupang affiliate or subsidiary company* that the applicant applied to for the recruitment procedure, and the applicant’s information may be transferred overseas in the process. The personal information is transmitted using a secure method and is retained for the retention period specified in the required consent #1 in this form. You have the right to refuse to provide consent, but refusal may prevent you from applying.
  • 1. I understand that working with relatives in the same department / area where they can influence each other’s work can potentially create conflict of interest and hence needs prior approval of Coupang People Department.
  • I also confirm that in future if I join Coupang Group and then any of my relative joins Coupang Group or becomes part of the Board of Directors, I will make my Manager and HRBP aware of this in writing.
  • For more information, please refer to the privacy policy at the bottom of the Coupang.jobs website
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Job description

About this role

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up.

We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations.

At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

Safety is a top priority at Coupang and all Coupang hires must have a safety-first mindset.

The Operations

Lead will perform various duties within assigned department to facilitate operations safely at the Riverside Fulfillment Center (FC). Areas responsible may include but not limited to Environment, Health, and Safety (EHS), Quality, Inbound, Inventory, Replenishment, Outbound, and Maintenance.

As a leader of the team, you will provide safety leadership, train new hires, be a key contributor in safety programs, participate in department meetings, engage other FC workers, assist in developing standard operating procedures, and generate necessary reports.

What You Will Do

  • Provide training for new hires and existing workers on various topics including safety, quality, operations, maintenance, and others as required.
  • Provide oversight and direction to FC workers.
  • Ensure all required trainings are completed.
  • Develop solutions to issues that come up in the FC.
  • Engage FC workers, encouraging a safe and positive work environment.
  • Assist in developing and ensuring execution of standard operating procedures.
  • Assist other departments as needed.
  • Operate an RF gun/PDA device.
  • Maintain safety and housekeeping standards in the FC.
  • Oversee operational processes to ensure correct inventory levels and that orders are completed accurately and on time
  • Review workload and assign tasks to employees
  • Properly train and coach warehouse team and provide positive developmental opportunities; recommend disciplinary actions as needed
  • Correctly utilize a warehouse management system and maintain appropriate work documents
  • Establish, maintain, and promote exceptional customer service
  • Correctly interpret and enforce company policies and safety procedures to ensure compliance; safely operate various equipment and tools
  • Provide support and backup to warehouse management

Competencies

  • Proactive critical thinking and problem-solving
  • Able to supervise and lead a team
  • Effective communicator
  • Basic math
  • Computer literacy
  • Able to work independently or as part of a team
  • Detail-oriented
  • Able to work in a fast-paced environment

Supervisory responsibilities

  • Lead worker training and development
  • Ensure workers following the SOP in all areas of the department
  • Coach and mentor worker’s
  • Coordinates and provide training to workers as needed
  • Identify and report failures related to safety, operations, SOP execution, and any other significant issues that arise.

Work environment

  • Fast-paced
  • Medium to loud noise levels
  • High and low warehouse seasonal temperatures
  • Minimal exposure to dust
  • Steel-toed shoes/boots required

Physical demands

  • Must be able to remain in stationary position (sit and stand) for 10+ hours
  • Must be able to stand, move, and walk for 10+ hours
  • Must be able to bend and lift up to 50 lbs
  • Must be able to push/pull up to 50 lbs of exerted force

Preferred education and experience

  • High school diploma or GED
  • One year+ experience with leading and training
  • Some experience working in a warehouse environment
  • Forklift experience
  • Problem solver/lead experience
  • Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Pay & Benefits

Our compensation reflects the cost of labor across several US geographic markets.

Hourly pay rates range from $23 to $25, plus any overtime. Pay rate depends on position, shift, and experience. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Coupang is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate.

Coupang is also committed to providing a safe work environment for its employees and its consumers. If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at [email protected]

Interested in this role?Continue on Coupang's careers page.
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