Director, Supply Chain Management (Global SCM)

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang? ” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations.

At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

Rocket Jikgu is Coupang's cross-border eCommerce business that enables customers in Korea to access millions of products from around the world through fast, reliable, and cost-effective delivery.

Powered by our end-to-end global fulfillment network, Global eCommerce connects international sellers, logistics providers, and customers through an integrated supply chain ecosystem that delivers exceptional customer experiences at scale.

As our business continues to expand, we are seeking an experienced Director, Global SCM to lead strategic supply chain initiatives across our Global eCommerce organization.

As Director, Global SCM , you will serve as the executive authority shaping the architecture, cost structure, and trade strategy and compliance of our international supply chain network.

You will directly lead strategic network expansion, aggressive cost-out/VCPU improvements, high-impact program management, and cross-border trade strategies across primary markets, including Korea (import/export), Taiwan (import), US (export), EU (export), Japan (export), China (export), HK (export).

What You Will Do

1. Global Logistics Network Planning (core requirement)

• Architect and own the long-term global network strategy, capacity modeling, and topology for Coupang’s end-to-end cross-border logistics and fulfillment network.
• Drive cross-border infrastructure expansion roadmaps, optimizing linehaul routes, ocean/air freight networks, and destination last-mile integrations to support scale.
• Improve the PDD (Promised Delivery Date) and the consistency of the delivery
• Establish network governance models and throughput forecasting to systematically identify capacity bottlenecks and enforce structural operational resilience.

2. Vendor Management & Strategic Partnerships (core requirement)

• Executive-level ownership of global vendor relationships across international carriers, freight forwarders, fulfillment partners, and customs brokerage networks.
• Establish executive sponsorship frameworks and QBR standards with key global logistics partners to maximize service quality, accountability, and capacity commitments.
• Lead strategic procurement strategy, key commercial contract negotiations, multi-year rate structures, and executive escalation protocols.
• Expand global logistics ecosystem by vetting and integrating emerging 3PL/4PL capabilities into existing supply chain assets.

3. Strategic Logistics Program Management (core requirement)

• Initiate programs to increase speed (e.g. PDD improvement, night-time custom clearance), lower cost (e.g. global shipback center) with innovative approach
• Lead large-scale, cross-functional supply chain transformations.
• Define program portfolio governance, high-level milestone structures, enterprise resource allocation, and risk-mitigation strategies.
• Drive alignment across C-suite and VP-level stakeholders spanning Operations, Product, Tech, Procurement, and Finance to execute business-critical initiatives.

4. Cost Management, Billing & VCPU Improvement

• Own the global logistics P&L cost architecture, establishing target outcomes for Variable Cost Per Unit (VCPU) reduction across fulfillment, freight, and destination delivery.
• Spearhead cross-functional cost-out steering committees to systematically eliminate financial waste, optimize container/load utilization, and improve unit margin profiles.
• Oversee multi-market billing audit controls, financial reconciliation systems, and vendor payables governance to protect bottom-line integrity.

5. Global Trade Strategy & Trade Compliance (Korea & Taiwan)

• Set the strategic vision and regulatory governance for cross-border trade operations into core growth markets, specifically Korea and Taiwan.
• Build enterprise-grade trade compliance models ensuring adherence to regional import/export mandates, tariff classifications, valuations, and customs policies.
• Cultivate strategic engagement models with regulatory bodies and customs authorities in Korea and Taiwan to streamline border clearance throughput.
• Monitor global trade developments, tariff policies, and free-trade agreements to proactively optimize duty management and operational risk.

Basic Qualifications

• 15+ years of progressive experience in Supply Chain Management, Global Logistics, or International Network Planning, with proven executive/director-level leadership.
• Demonstrated expertise in global supply chain network design, capacity modeling, and international freight/fulfillment topology.
• Deep experience in supply chain financial management, VCPU reduction initiatives, and vendor billing audit controls.
• Expert knowledge of cross-border trade compliance, customs regulations, and import/export operations specifically covering Korea and Taiwan.
• Proven track record of managing high-volume 3PL/carrier networks, contract negotiations, and multi-million-dollar logistics P&Ls.
• Exceptional executive communication and stakeholder management capabilities in high-growth environments.
• Bilingual fluency in Korean and English.

Preferred Qualifications

• Experience in fast-paced cross-border eCommerce, retail marketplace, consulting, or tech-driven global logistics organizations.
• Strong understanding of Korea's logistics and supply chain ecosystem.
• Experience managing 3PLs, freight forwarders, carriers, customs operations, and fulfillment networks.
• Proven success leading supply chain transformation and network optimization initiatives.
• Experience building executive-level partnerships with strategic logistics vendors.
• Strong project governance and operational excellence background.
• Experience in a high-growth and fast-paced environment.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.

https://www. coupang. jobs/en/privacy-policy

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email ( recruitingops@coupang.com ) . In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
• The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.