Bilingual Technical Product Specialist TT - Technical Customer Service

H OW YOU WILL MAKE AN IMPACT

SG 10

An active role in the Canadian market supporting product complaints, fleet concerns, technical support to sales. Respond to technical issues, and follow new production tires for market acceptance. Work with internal and external teams to help train them on warranty complaints and processes.

Timely reporting of findings into the Global Warranty system.

Responsible for monitoring and maintaining of quality assurance processes, procedures and controls to meet established performance, quality and safety standards.

Technical product service

Provide qualified resolution of technical and/or product related questions from end-users; Consulting of local sales and marketing organization in technical questions/aspects; Provide technical training and presentations to field sales team.

Warranty

Adjudicate warranty tires at customer account locations; provide competent feedback to customers on failure modes.

Provide technical field support in retread and digital solutions

Product Performance Monitoring: Provide relevant tire samples and info into the Corporate Early Warning System; Evaluate, track, and summarize performance reporting vs. competition at customer

Customer Services: Provide technical evaluation to fleet customers; travel with Territory Sales Manager and Key Account Managers and/or replacement dealer/fleet sales managers to provide technical support; Evaluates and report on new product performance in the America sales region; Represent Continental on tire technical issues at customer locations.

Prepare and conduct professional presentations to internal and external clients, including upper management and executive teams.

This is an open position and the use of AI is not used in the selection process. . Estimated starting salary range is $82 – 110 depending on experience and location of the candidate.

• Relevant Bachelors degree or Equivalent
• 2+ years experience in the field of tire or vehicle technology, or 4+ years if no relevant Bachelors Degree
• Polished presentation skills; ability to instruct effectively
• English & French fluency
• Home office to be located near an airport
• Frequent travel (50+%)
• Ability to stack, unstack and handle commercial vehicle Tires and Equipment
• Valid drivers license and passport
• Legal Authorization to work in Canada is required. We will not sponsor individuals for employment visas for this job opening.
• Continental is not able to pay relocation expenses for this opportunity.
• Customer service experience.
• Knowledge of tire manufacturing, testing or failed tire analysis experience
• Truck Tires Sales and/or R&D experience

Ready to drive with Continental? Take the first step and fill in the online application.