Deployment Operations & Customer Success Manager

Why This Role

• Own Deployments - Manage the full deployment lifecycle--from kickoff to go-live--ensuring every government client launches successfully.
• Drive Customer Success - Build deep relationships with government clients and become their trusted partner for long-term outcomes.
• AI-Native Operations - Use cutting-edge AI tools like Claude to automate workflows, track deployments, and scale operations.
• Ground Floor Opportunity - Join an early-stage startup led by a repeat founder with a successful exit.

What You'll Do

• Manage end-to-end deployment of AI-powered solutions for state and local government clients
• Own customer onboarding, training, and go-live processes--ensuring smooth launches and rapid time-to-value
• Build and refine deployment playbooks, templates, and processes that scale across a growing client base
• Coordinate between product, engineering, and government stakeholders to resolve blockers and keep projects on track
• Track customer health metrics and proactively address risks to ensure high retention and expansion
• Use AI tools to automate deployment workflows, generate status reports, and scale the operations function

What We're Looking For

• 3+ years of experience in customer success, implementation, deployment operations, or client services
• Experience working with government or enterprise customers, ideally in a technology or SaaS environment
• Strong project management skills--you can juggle multiple concurrent deployments without dropping the ball
• High agency and comfort with ambiguity in an early-stage environment
• Enthusiasm for AI--you're excited to use tools like Claude to 10x your operational output
• Excellent communication and relationship-building skills with both technical and non-technical stakeholders
• Based in or willing to relocate to NYC for in-office work

About Concourse

Concourse is the fastest-growing govtech, providing software to more than 100 state and local governments across the U. S.

Government calls what we do "IT modernization." We call it a trillion-dollar opportunity to overhaul how government works. Public services are broken not because of bureaucracy but instead because they run on antiquated, user-unfriendly software from legacy vendors.

Some examples

Concourse is powering the legislative management system for one of America's largest cities, a state's entire online bail payment system, and a case-management platform for mental-health response teams.

We are an AI-native company. Our org structure and staffing model are radically different from those of legacy tech companies: we have a flat team of superstar generalists who both own client relationships and manage fleets of long-horizon AI agents.

Our team works together in our Flatiron office five days a week.