Renewals Manager

Meet the Team:

This role resides in the Recurring Revenue Acceleration organization, one of our fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions.

If you are looking for direct involvement in crafting the future direction of Cisco and RRA, we have a place for you.

Your Impact

The Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.

Accountable for owning and implementing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customers, partners and across Cisco teams to develop an end-to-end, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition.

• You'll build an understanding of Customer and Partners procurement processes
• Gain knowledge of Cisco's technology and what differentiates our products from competitors.
• Supervise quote creation progress to mitigate contract closure risks
• Conduct process management and financial assessments to support renewals process
• you love implementing win-back strategies for inactive customers

Minimum Qualification:

• BA/BS (or equivalent) and 5 + years of proven experience in Implementing renewal contracts for software and services
• Previous sales experience
• Experience in end-to-end renewals cycle including up-sells and close timely contracts for assigned accounts, building quotes, review contract terms, negotiation pricing.
• You have expanded knowledge of the customer environment, industry, market impact and Cisco footprint.
• You can implement policies for forecasting, data quality and accuracy
• Experience with CRM tools i.e. SFDC

Preferred Qualifications:

• Strong negotiation and interpersonal skills
• Consistent track record of meeting or exceeding sales targets and quotas
• Ability to analyze data and financial reports to propose, identify and upsell renewals
• Familiarity with recurring revenue renewal cycles
• Strong analytical skills to assess customer needs and propose effective solutions
• Outstanding interpersonal skills with the ability to lead multiple accounts and deadlines
• Diligent with strong follow-up practices
• Ability to work in a fast paced, dynamic environment