K12 Education Account Manager, South Korea (12 months contract)

What you’d be doing in this role

• Own the school system lifecycle. You'll own strategy, prospecting, planning, onboarding, execution, and results within identified school systems.
• Foster relationships with school system administration. You'll be responsible for managing the relationships with the key stakeholders and decision-makers at a national and provincial level, and getting them what they need, be it technical documentation and support, onboarding help, teacher development resources, Canva tips and tricks, and strategic guidance
• Serve as an ambassador of Canva Education with teachers and educators at managed school systems.
• Provide Value to Customers and to Canva. You'll run a healthy and predictable business that delivers a jointly agreed customer transformation strategy focused on educational outcomes within school systems.
• Understand the Canva user lifecycle. You'll establish close relationships with our passionate community of educators and learners to know first-hand what they need to become successful Canva users.
• Identify trends and usage patterns. You'll utilize data analysis to shape your strategic approach to sales and account management, and to note emerging trends to share with Canva’s Sales & Success, Product, and Marketing teams.
• Drive retention and engagement . You'll continuously test, learn, and iterate on our lifecycle strategy at our identified school systems to build meaningful and impactful relationships.
• Seek out new customers: You'll identify high-value school systems that have not yet signed with Canva, source strategic leads, and close deals to bring Canva to those school systems. (bullet point for sales segment now)

Qualifications

• Experience with the District Education Market . You understand classroom efficiency solutions and are able to communicate with Instructional Technology Specialists and teachers on how Canva can improve student learning outcomes through design and collaboration.
• Customer Success Expertise. You are comfortable driving retention and fostering engagement with software solutions at a district level.
• Excellent Collaboration skills. You enjoy working alongside your direct team as well as with cross-functional teams.
• Experience with Implementing new Technologies. You have a deep understanding of how schools roll out new technologies and how district-wide deployments are most effective.
• Effective Communication skills. You create clarity through your communication by making complex things simple. You can confidently present your ideas and tell a compelling story to customers and the broader team.
• Strong Business Planning Skills. You have the ability to move from planning all the way through to implementation and complete projects that deliver high impact.
• Experience in Community Management. You understand social media standard processes and tactics for educating audiences.
• Growth Mindset. You're eager to learn and develop your skills whilst having fun along the way!