Technical Architect - Business Tools and IT Service Management

Roles & Responsibilities :

Responsibilities

· End-to-End Solution Architecture: Define, design, and govern scalable business solutions by translating requirements into architecture, independent of specific technologies.

· Data Flow & System Integration: Develop a strong understanding of end-to-end application and data flows, ensuring seamless integration across systems and identifying opportunities for optimization.

· Architecture Advisory & Continuous Improvement: Provide architectural guidance, technical direction, and improvement recommendations to address complex challenges, modernization needs, and future scalability.

· Modernization & Platform Transformation: Lead legacy modernization, migration, and platform standardization initiatives while promoting best practices and reuse of standard capabilities.

· ITSM & Governance Alignment: Ensure architectural decisions align with ITSM processes (Incident, Change, Release, Asset, and Operations Management) and enterprise governance standards.

Technical Stack & Expertise

· Application & Solution Development: Strong experience designing and delivering enterprise applications using modern development frameworks, APIs, and integration technologies.

· Data & Integration Architecture: Expertise in end-to-end data architecture, data modeling, orchestration, analytics, and integration across enterprise platforms and cloud environments.

· Cloud, DevOps & Platform Engineering: Experience with cloud-native architecture, CI/CD pipelines, infrastructure automation, platform operations, and deployment best practices.

· ServiceNow & ITSM Ecosystem: Strong experience in ServiceNow solution architecture, platform customization, enterprise integrations, ITSM process transformation, and modernization of legacy service management solutions.

· AI & Intelligent Solutions: Knowledge of enterprise AI solutions, including Generative AI, AI Agents, RAG architectures, model optimization, and intelligent automation.

Additional Skills

· Strategic Thinking

· Problem Solving & Critical Thinking

· Communication & Presentation

· Stakeholder Management

· Collaboration & Teamwork

· ITSM/ITIL Process Transformation

· ServiceNow Certifications (CSA, CAD, CIS-ITSM, CIS-ITOM, or equivalent) preferred

Educational qualification:

B-Tech or MCA or above

Experience :

10+ years

Mandatory/requires Skills :

· Application & Solution Development: Strong experience designing and delivering enterprise applications using modern development frameworks, APIs, and integration technologies.

· Data & Integration Architecture: Expertise in end-to-end data architecture, data modeling, orchestration, analytics, and integration across enterprise platforms and cloud environments.

· Cloud, DevOps & Platform Engineering: Experience with cloud-native architecture, CI/CD pipelines, infrastructure automation, platform operations, and deployment best practices.

· ServiceNow & ITSM Ecosystem: Strong experience in ServiceNow solution architecture, platform customization, enterprise integrations, ITSM process transformation, and modernization of legacy service management solutions.

· AI & Intelligent Solutions: Knowledge of enterprise AI solutions, including Generative AI, AI Agents, RAG architectures, model optimization, and intelligent automation.

Preferred Skills :