SAP Commerce Business Analyst

Key Responsibilities

• Gather, analyze, and document business requirements for SAP Commerce (Hybris) solutions.
• Act as a liaison between business users and technical teams to translate requirements into functional specifications.
• Define and document workflows, use cases, user stories, and business process diagrams.
• Work closely with developers, testers, and project managers to ensure successful implementation.
• Support UAT (User Acceptance Testing) by defining test scenarios and assisting business users.
• Identify gaps between business needs and SAP Commerce capabilities and propose suitable solutions.
• Assist in data migration, integration, and configuration activities.
• Perform configuration and Data Management Activities in SAP Commerce Back Office.
• Provide training and support to business users on SAP Commerce functionalities.

Required Skills & Qualifications:

• Experience: 5+ years as a Business Analyst in SAP Commerce (Hybris)
• Strong understanding of B2B/B2C eCommerce processes and customer journeys.
• Knowledge of SAP Commerce modules (Product Content Management, Order Management, Customer Service, etc.).
• Experience with Agile/Scrum methodologies and writing user stories.
• Hands-on experience with JIRA, Confluence , and other project management tools.
• Strong communication and stakeholder management skills.
• Ability to troubleshoot and provide solutions for business process issues.
• Experience in SAP ERP or S/4HANA integrations with SAP Commerce.
• Experience working with cloud-based deployments (e.g., SAP Commerce Cloud).

B.E./B.Tech

Preferred Qualifications:

• SAP Commerce (Hybris) certification is a plus.
• MBA in Sales & Marketing