French Speaker | Backoffice Specialist

Your contribution to something big:

• Analyze requests and answer accordingly;
• Provide solutions and step by step guides to help customer's with the app usage;
• Advise regarding software and app updates;
• When necessary, inform customer the best way to get help regarding issues out of our range;
• Inform second level support when there are recurrent issues they are not aware of;
• Point of contact between the customer and the technical team;
• Assist dealerships and customer support when the issue is the App.

What distinguishes you:

• French (C1 level) Mandatory;
• Fluency in English;
• Good communicative competencies, commitment and solutions oriented;
• Experienced in customer services, ideally have worked in a customer interaction center receiving request by Phone and have interest in the travel industry (interest in modern widgets, e.g. App customer support, is a plus).

What we offer you

• Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
• Success stories don´t just happen.
• They are made...
• Make it happen!
• We are looking forward to your application!