Customer Windows/Customer Quality Management Staff

Are you passionate about quality excellence and ready to be the voice of the customer in a fast-paced, high-precision manufacturing environment? Join our team and play a pivotal role in driving continuous improvement, product reliability, and customer satisfaction!

💼 What You’ll Do:

Customer & Process Quality Control

• Act as the key customer contact for all quality-related concerns.
• Prepare and submit quality documents (PPAP, APQP, PSW, PCR/ECR, etc.).
• Coordinate 8D investigations and follow-ups, collaborating with internal teams and other Bosch plants.
• Handle customer complaints, IQIS input, and QMM ECR/concession activities.
• Lead and support internal/external audits and manage customer touchpoint requirements.
• Analyze and report on inspection and trial events, including co-checks and sample submissions.
• Deliver timely inspection reports and maintain monthly customer reporting.

Problem Solving & Quality Assurance

• Investigate 0-km claims, internal failures, and defective parts.
• Lead containment actions, including 3rd-party sorting coordination.
• Provide external cost reporting and manage Safe Launch activities.
• Support Cpk/Cmk evaluations for new model introductions.

General Support

• Work closely with cross-functional teams and respond swiftly to issues.
• Assist with tasks assigned by supervisors and contribute to continuous improvement initiatives.

📚 What We’re Looking For:

• Bachelor’s Degree in Industrial Engineering or related fields
• English proficiency : Good speaking , listening , and reading skills
• 5+ years of experience in automotive quality or process engineering.
• Strong knowledge and experience in Management and Quality Management Systems (QMS) are required.
• Strong Microsoft Office skills (Excel, Word, PowerPoint, Outlook).
• Solid understanding of Quality Management Systems (ISO/TS16949 - IATF16949 & ISO14000).
• Trained in QMS core tools: APQP, FMEA, Control Plans, MSA, SPC, PPAP, and CSR requirements.
• Experience with product audits, dock audits , and operation of measuring instruments.

💡 Why Join Us?

• Be part of a globally recognized organization.
• Work with cutting-edge technologies in a collaborative environment.
• Opportunities for continuous training and career development.
• Contribute to meaningful, high-impact automotive projects.

👉 Apply now to become a quality leader who shapes the future of automotive innovation!