ACCOUNTS RECEIVABLE - COLLECTIONS EXPERT ANALYST

Position Summary

The Accounts Receivable analyst is responsible for the Invoice to Cash end-to-end process in the Business Service Center completing daily Collection tasks.

General Job Responsibilities

• The Collections Analyst is responsible for various activities in the Invoice to Cash end-to-end process (O2C, OTC) in the Business Service Center, including:
• Research and reconcile overdue accounts/invoices.
• Maintain accurate record of past due accounts & collection efforts.
• Process & send statements.
• Maintain customer files.
• Performs customer portfolio auditing functions accurately and meets audit deadlines.
• Handle customer communication for the business unit.
• Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.
• Learn how to generate work-plans to meet targets and manage workload balances with senior assistance.
• Implement processes and activities required in the invoice to cash process/deduction through training, skill acquisition and continuous improvement.
• Follow up on POA, CIA, orders on block, rejected claims, assigned accounts and outlook emails.
• Complete tasks in an orderly and planned way according to SLA on the Get Paid Queue, meet KPI target based on the division, correctly POA follow up, and keep 2-day SLA for outlook emails.
• Maintain specific customer accounts and all support documentation required.
• Maintain updated WI within the team by making the necessary changes to it.
• Further investigate payments without supporting detail and properly posting all discrepancies (part number detail, capturing the correct data in the correct fields to ensure proper account coding).
• Management reviews, special projects and ad hoc requests are all part of normal job duties.
• Manage medium risk level portfolio.
• Provide high level of customer services.
• Work in a team environment, which involves collaboration and use of team-based methods and tools.
• Participate in at least 2 CIP processes and propose innovation ideas within AR-Area
• Identify issues on a timely manner and provide visibility to the management team when something is going to negatively affect the operation.
• Follow up for a daily application and discrepancy management.
• Research about solutions, generate and communicate process improvement ideas.
• Support answering of questions on the telephone or via email.
• Reports and addressing customer inquiries.
• Participate to status meetings, both internally and with clients.
• Attend and/or contribute on trainings (internal).
• Perform other functions related to the position.
• Advanced student in accounting or a related field (Accounting, Business Administration, Economics, Industrial Engineering)
• Strong computer skills including MS Office (Excel) and Adobe Reader, banking portals, and other ERP systems, preferred.
• Knowledge of accounts receivable processes including account reconciliation, cash application.
• Minimum of 2 years in an accounts receivable role, or accounting experience. Experience in a business service center preferred.
• English level C1

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