1st Line Service Expert - Automotive Aftermarket | Dutch Speaker

Your contribution to something big:

• Ensuring technical support for Bosch workshops in target language
• Identifying defects for service technicians;
• Interpreting measured values, real values compared with nominal values;
• Offering after sales support for the specific diagnostic software;
• Identifies and provides the necessary technical documentation to the workshops;
• Recording of handled cases;

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• Ensure real time remote assistance during passenger car repairs, and also for trucks , alongside workshop’s diagnostic technician, guiding him to identify the fault and perform the repair in a professional manner;
• Provide the required technical documentation (wiring diagrams, location of components, install/remove instructions, tightening torques etc.);
• Use and help create a comprehensive data base of known faults and repair tips;
• Help the team of Automotive aftermarket service in the analysis of complaints made by end customers about the repairs done by the Bosch car services workshops;
• Processing of technical inquiries and diagnosis support by phone, e-mail remote diagnosis;
• Processing of technical inquiries about the software and FAQ;
• Advice on the initial installation of the Diagnostics Software;
• Advice on software updates, system errors, conflicts with other programs;
• Answers to simple questions about diagnostic hardware;
• Remote diagnosis over Team-viewer.

What distinguishes you:

• Advanced level of Dutch and English;
• Experience working in Workshops (nice to have);
• Expertise in diagnosis, car repair and parts (nice to have);
• Previous experience as a diagnosis technician is a plus;
• Strong Computer literacy desirable;
• Customer-orientation with good communication skills;
• Team-player, proactive and initiative;
• Mechatronics experience is a plus;
• IT-oriented automotive mechatronics technicians or IT-enthusiasts with an affinity for automobiles.

What we offer you

• Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
• Success stories don´t just happen.
• They are made...
• Make it happen!
• We are looking forward to your application!