Customer Success Account Manager

Responsibilities

Helping clients maximize the value of their investment in the company’s products/services by identifying ways to improve performance, maximizing adoption rates and delivering high renewal rates. In this role, you should expect these responsibilities to be part of your day-to-day schedule:

• Generate trust and credibility at multiple levels within assigned customers
• Drive positive customer renewal disposition in coordination with the sales account manager
• Build meaningful relationship with customer champions
• Build meaningful relationships with executive decision-makers and sponsors
• Drive high customer reference willingness
• Support the onboarding process for each new customer, from technical evaluation onward
• Drive regular and meaningful customer success reviews
• Assist the sales account team in identifying and driving expansion and adoption of our software and services
• Provide critical insights to the product team to improve our developing platform
• Maintain customer health and introduce new, valuable features as they become relevant on the customer journey
• Educate champions and their teams on the value of our solution, and help uncover use cases before they become emergencies
• Contribute to initiatives outside of customer conversations that better the customer experience

About ZL Tech

For 27 years, ZL has been on the forefront of harnessing enterprise data for business intelligence. ZL’s history of engineering and delivering large-scale solutions for managing enterprise data has positioned the company to capitalize on the rapid convergence of two massive industry trends—unstructured data governance and AI.

ZL Tech is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.