Customer Service & Marketing Specialist

Full-Time Customer Service & Marketing Specialist Lake Barrington, IL | Monday–Friday, 8:30 a.m. – 5:00 p.m.

About the Role

An expanding, internationally known firearms manufacturer, importer, and exporter is seeking a versatile, detail-oriented Customer Service & Marketing Specialist. This full-time role combines front-line customer support with creative marketing and graphic design responsibilities. Ideal candidates are empathetic communicators who also bring strong visual design skills and a genuine interest in the firearms or outdoor industry.

What You’ll Do

Customer Service

• Serve as a primary point of contact for online and nationwide customers regarding all company products
• Handle order entry and order management (phone, email, and website)
• Retrieve and return voicemail messages; answer and resolve customer service emails and inquiries
• Process, track, and maintain retail sales, returns, and exchanges
• Update and monitor order status; transfer calls to the appropriate personnel as needed
• Relay customer questions, comments, and suggestions to the team

Marketing & Graphic

Design

• Design high-impact graphics for social media, email campaigns, trade-show materials, and product packaging using Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Write marketing copy, blog posts, and product descriptions that align with brand voice and industry advertising standards
• Support promotional campaigns, maintain content calendars, and ensure consistent messaging across platforms
• Organize and maintain the digital asset library (product photos, video clips, etc.)

What We’re Looking For

• Strong interpersonal and communication skills (phone, email, and in-person) with the ability to work effectively in a team environment
• Experience with Microsoft Word and Excel; high attention to detail, organization, accuracy, and the ability to manage multiple priorities
• Proven graphic design and marketing experience with a solid portfolio; proficiency in Adobe Creative Cloud and familiarity with digital marketing and social-media trends
• Firearms, outdoor, or manufacturing background preferred; familiarity with firearms products, safety standards, and ATF advertising guidelines is a plus
• Ability to write and spell English properly; good memory and thoroughness required
• We will train on our proprietary software and processing systems

Job Details

• Employment type: Full-time
• Location: Lake Barrington, IL
• Schedule: Monday–Friday, 8:30 a.m. – 5:00 p.m.
• Pay: Competitive, based on experience

Pay: From $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person