Racquet Sports Operations Manager

Department: Racquet Sports

Reports To: Director of Racquets

About Woodmont:Established in 1913, Woodmont Country Club is dedicated to providing exceptional service and a supportive work environment for our team members. We offer a comprehensive benefits program that fosters growth and development for every individual. Whether you're passionate about hospitality, golf, fitness, or other club services, we invite you to explore career opportunities with us.

Join our team and be part of a welcoming, dynamic community where your contributions make a difference.

Position Purpose

The Racquet Sports Operations Manager manages the day-to-day operational and administrative functions of the Racquet Sports Department, ensuring an exceptional member experience across tennis, pickleball, platform tennis, padel, and table tennis.

Reporting directly to the Director of Racquets, this position supervises the Racquets Front Desk team and works directly with department leaders and professionals to execute successful programming, events, leagues, tournaments, and member experiences.

The Operations Manager serves as the operational link between program leadership and execution, ensuring that programs are well organized, appropriately promoted, properly staffed, and delivered at the highest level. Sport leaders direct their respective instructional and competitive programs, while the Operations Manager oversees the systems, communication, staffing coordination, and logistics that support their success.

This position requires exceptional organization, initiative, communication, attention to detail, and a strong commitment to hospitality. The successful candidate proactively engages members, drives participation, anticipates operational needs, and ensures that every Racquet Sports Department interaction reflects the service standards of Woodmont Country Club.

Standard Requirements

• Adheres to Club policies and procedures.
• Acts as a role model within and outside the Club.
• Maintains a positive and respectful attitude.
• Communicates regularly with supervisors about department issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Consistently reports to work on time prepared to perform duties of position.
• Maintains confidentiality of all data.
• Meets department productivity standards.

Essential Duties and Responsibilities

• Supervise, schedule, train, and support Racquets Front Desk staff to ensure exceptional member service.
• Assist with hiring, onboarding, coaching, and performance management of Front Desk team members.
• Develop and maintain front desk procedures, service standards, and operational workflows.
• Manage daily Racquet Sports Department operations and ensure smooth delivery of services and programs.
• Serve as a visible and welcoming presence for members and guests and resolve member concerns promptly.
• Oversee court reservations, program registrations, member communications, and departmental transactions.
• Coordinate operational logistics for clinics, leagues, tournaments, junior programs, and social events.
• Support sport leaders with scheduling, participant communications, program administration, and event execution.
• Maintain the department's programming calendar and coordinate court, staffing, and facility needs.
• Monitor participation levels and assist in promoting programs to increase member engagement.
• Ensure accurate processing of member charges, registrations, reservations, and departmental records.
• Coordinate timely updates to the Club website, app, signage, and other communication channels.
• Prepare participation, utilization, and operational reports as requested.
• Collaborate with Marketing, Membership, Food & Beverage, Facilities, and other departments to support racquet sports activities.
• Monitor facility presentation and coordinate maintenance or operational needs with appropriate departments.
• Maintain organized records, calendars, procedures, and operational documentation.
• Assist with departmental projects, planning initiatives, and continuous improvement efforts.
• Perform all other duties as assigned by the Director of Racquets.

Education and Work Experience Qualifications

• Bachelor's degree in Sports Management, Recreation, Hospitality, Business Administration, or a related field preferred.
• Three or more years of experience in racquet sports, recreation, hospitality, athletics, private clubs, or a related environment.
• Previous supervisory experience required.
• Strong organizational, communication, customer service, and problem-solving skills.
• Experience coordinating programs, leagues, tournaments, or events preferred.
• Proficiency with Microsoft Office and the ability to learn club management and reservation software.
• Private club experience preferred.

Woodmont Country Club is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, genetic information, veteran status, or any other protected characteristic under applicable law.