Business Systems Analyst (Dynamics 365) (contract)

Description

Title: Business Systems Analyst (Dynamics 365)

Location: Charlotte, NC (550 S Tryon Street)

Duration: 12 months

Work Engagement: W2

Work Schedule: Hybrid 3 days in office/2 days remote

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Summary:

In this contingent resource assignment, you may: Consult on or participate in moderately complex initiatives and deliverables within Business Execution and contribute to large-scale planning related to Business Execution deliverables. Review and analyze moderately complex Business Execution challenges that require an in-depth evaluation of variable factors.

Contribute to the resolution of moderately complex issues and consult with others to meet Business Execution deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements. Collaborate with client personnel in Business Execution.

Key Responsibilities:

• Partner with Product Owners, business stakeholders, Technology teams, and support organizations to execute moderately complex Business Execution, application support, and strategic technology initiatives.
• Support the ongoing transformation of CIB CRM capabilities to Microsoft Dynamics 365, applying prior Dynamics experience to requirements analysis, solution discussions, process design, testing, data validation, implementation readiness, and ongoing product support.
• Provide day-to-day business and application support across a portfolio of client, CRM, and other deal-management applications, balancing production support responsibilities with strategic project and transformation work.
• Develop working knowledge across multiple interconnected applications and business processes and serve as a knowledgeable resource for users and stakeholders.
• Independently research and troubleshoot application, data, access, workflow, and user issues; perform root-cause analysis; and coordinate with Technology or other support teams when additional investigation is required.
• Evaluate issues across interconnected systems to determine whether the underlying cause relates to application functionality, data, integration, access, business process, or user behavior.
• Support applications and capabilities that may include Microsoft Dynamics 365, Salesforce, nCino, Microsoft Teams Deal Hub, client and lending applications, and related shared services and integrations.
• Translate business needs into business requirements, user stories, acceptance criteria, process flows, test scenarios, and supporting documentation.
• Drive assigned workstreams and deliverables through completion, proactively identifying risks, dependencies, gaps, and decisions requiring stakeholder input.
• Lead or independently execute functional testing, regression testing, user acceptance testing, defect analysis, release validation, and post-implementation validation across supported applications.
• Perform data analysis, reconciliation, mapping validation, and migration-related activities supporting Microsoft Dynamics 365 and other application initiatives.
• Support application governance, user access, data quality, operational controls, procedures, release readiness, and ongoing support processes.
• Maintain and improve application support documentation, procedures, knowledge resources, and troubleshooting guidance.
• Identify recurring production issues and opportunities for permanent fixes, process improvements, automation, AI-enabled solutions, or enhanced user guidance.
• Communicate findings, recommendations, risks, and decisions clearly to both technical and nontechnical stakeholders.

Required Qualifications:

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
• 4+ years of experience in Business Execution, Business Analysis, Application Support, Implementation, Product Support, Technology Delivery, Strategic Planning, or a related function, or equivalent demonstrated through one or a combination of work experience, consulting experience, training, military experience, or education.
• Hands-on Microsoft Dynamics 365 experience is required.
• Demonstrated experience supporting multiple enterprise business applications, including independently researching and resolving application, data, access, workflow, or production issues.
• Experience supporting moderately complex technology or business initiatives involving multiple systems, stakeholders, and dependencies.
• Demonstrated ability to independently investigate business and application issues, perform root-cause analysis, and develop clear findings and recommendations.
• Experience developing business requirements, user stories, process documentation, test scenarios, or other technology-delivery artifacts.
• Experience performing functional testing, user acceptance testing, defect analysis, and/or release validation.
• Strong data-analysis skills, including experience using Microsoft Excel or comparable tools for reconciliation, validation, and analysis.
• Strong verbal and written communication skills.
• Ability to manage competing priorities and operate independently while collaborating effectively with Product Owners, business stakeholders, support organizations, and Technology partners.

Preferred Qualifications:

• Experience supporting client relationship management, lending, credit, deal-management, or other banking applications.
• Experience with Salesforce and/or CRM migration initiatives involving Salesforce and Microsoft Dynamics 365.
• Experience in Corporate & Investment Banking, Commercial Banking, lending, capital markets, treasury management, or another financial services environment.
• Familiarity with client relationship management, deal management, lending, credit, and related operational workflows.
• Experience with one or more of the following:

o Salesforce

o nCino

o Microsoft Teams and Teams-based applications

o SharePoint

o Jira

o Power Apps

o Power Automate

o Microsoft Copilot or other AI-enabled productivity tools

o Reporting or data visualization tools

• Experience with data mapping, reconciliation, migrations, integrations, or conversion activities involving multiple applications.
• Experience working in a regulated environment with established controls, access requirements, data standards, and documentation expectations.
• Familiarity with Agile or other structured technology-delivery practices.