Outbound Sales & Account Management Associate

About the Role

WasteX is seeking a motivated Sales & Account Management Associate to grow our medical waste disposal business through outbound calls and account management. You will guide prospects from initial contact through service setup while strengthening existing customer relationships.

The ideal candidate is personable, perceptive, and attentive to customer needs, with strong communication, organization, and follow-through. We value initiative, persistence, integrity, sound judgment, and strategic problem-solving, along with the ability to adapt, stay calm under pressure, collaborate, and apply feedback.

Key Responsibilities

Outbound Sales

• Identify and contact potential customers through outbound calls, emails, and follow-up campaigns.
• Build relationships with decision-makers and communicate the value of our services.
• Maintain an active sales pipeline and consistently follow up with prospects.
• Work toward established sales and activity goals.

Account Management

• Serve as a primary point of contact for assigned customer accounts.
• Maintain regular contact to support customer satisfaction and retention.
• Identify opportunities to expand services within existing accounts.
• Coordinate with operations, dispatch, and billing to address service requests and resolve concerns.
• Support contract renewals and keep customer records accurate and current.

Sales Administration

• Document calls, follow-ups, quotes, and account activity in the company’s CRM system.
• Track sales progress and provide updates on opportunities and customer needs.
• Develop a working knowledge of company services, pricing, and relevant industry requirements.

Qualifications

• Previous experience in sales, customer service, account management, or a related role.
• Demonstrate outbound cold calling experience of 100+ calls per day
• Strong telephone presence and clear verbal and written communication skills.
• Ability to listen, ask effective questions, and recommend appropriate services.
• Strong organization, attention to detail, and follow-through.
• Ability to manage multiple prospects and customer accounts.
• Comfortable using Google Workspace and CRM software.
• Self-motivated, dependable, and comfortable working toward measurable goals.

Experience in medical waste, healthcare services, waste management, or another recurring service business is a plus. Industry experience is preferred but not required; training will be provided.

Pay: $60,000.00 - $75,000.00 per year

Work Location: In person