Senior Business Analyst (Hybrid)

What You'll Be Doing

The Senior Business Analyst will lead data and analytics initiatives across the Social Services Department of Wake County Health and Human Services, leveraging data to improve operational performance, service delivery, and client outcomes.

This role will partner with division leadership, program managers, and staff to develop and implement data management practices, performance measurement frameworks, and continuous quality improvement strategies.

Responsibilities include

Leading cross-functional efforts to analyze and improve business processes

Developing and maintaining Power BI dashboards and reports

Establishing key performance indicators (KPIs)

Monitoring workload and staff performance metrics

Ensuring data quality and integrity

Providing actionable insights that support accountability, transparency, and data-driven decision making across the division

The Senior Business Analyst will also foster a culture of continuous improvement by coaching staff on data literacy, performance measurement, and process improvement methodologies.

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability.

We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

The Basics (Required Education and Experience)

Bachelor's degree

Four years of job-related experience

Equivalent education and experience are accepted

Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

Three plus years of business analytics experience

Process improvement facilitation experience

Implementation of best practices, documentation, and operating procedures creation experience

GIS mapping experience

How Will We Know You're 'The One'?

An understanding of process improvement principles and practices is required

Demonstrated business analysis and process improvement work experience

Experience overseeing an organization’s continuous improvement

Demonstrated ability to lead cross-functional teams

Demonstrated competence in working collaboratively and managing teams

Demonstrated ability to manage multiple projects successfully

Skilled at leading process change

Strong stakeholder management skills

Strong interpersonal skills including the ability to influence behaviors and negotiate and resolve challenges with tact and diplomacy.

Good communication and project management skills are needed

Microsoft PowerBI proficiency

About This Position

Location: HSC Somerset Raleigh, NC 27609

Employment Type: Regular

Work Schedule: Mon-Fri 8:30 am - 5:15 pm

Hiring Range: 76,986 - 107,784 Commensurate with Experience

Market Range: 76,986.00 - 138,582.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 11/19/2026