Customer Success Associate

VO Solutions is a growing sales and business consulting firm that values motivated individuals and provides opportunities to take on meaningful responsibility from day one. We are looking for a driven Customer Success Associate to help manage client relationships, support team performance, and connect business clients with AT&T Business solutions that meet their unique needs.

As a Customer Success Associate, you’ll play an important role in building strong client relationships, coordinating sales initiatives, and helping businesses find the right wireless, internet, and communication services. You’ll work closely with clients and internal teams to deliver a positive customer experience, support business growth, and contribute to a collaborative, goal-oriented environment.

Responsibilities of a Customer Success Associate

• Promote AT&T Business wireless, internet, and communication solutions through consultative sales strategies focused on reliability, value, and customer needs.
• Build and maintain strong relationships with business clients by understanding their goals and recommending solutions that support connectivity, efficiency, and growth.
• Coordinate account sales activities, including service activations, upgrades, and transitions, while ensuring accuracy and a smooth customer experience.
• Support Customer Success Associate team development by sharing sales strategies, encouraging collaboration, and helping representatives strengthen their customer engagement and problem-solving skills.
• Serve as a point of contact for client questions, explain service features, address routine concerns, and coordinate with internal teams when additional support is needed.
• Collaborate with leadership and internal teams to help improve sales processes, strengthen client satisfaction, and achieve business goals.

What You’ll Gain as a Customer Success Associate

• Hands-on experience managing client relationships and supporting business sales operations.
• Opportunities to develop leadership, communication, and team coordination skills.
• Training in consultative sales, customer engagement, and business solution development.
• Professional growth opportunities in a fast-paced, team-oriented sales environment.
• Increased confidence in handling customer concerns, coordinating solutions, and contributing to long-term client success.

Qualifications for a Customer Success Associate

• Previous experience in sales, customer service, account management, or team support is preferred.
• Experience working with telecommunications, internet services, or business solutions is helpful but not required.
• Strong communication and relationship-building skills, with the ability to understand client needs and present solutions clearly.
• Organized, proactive, and detail-oriented, with the ability to manage multiple accounts and priorities.
• Prior Customer Success Associate experience is a plus.
• A team-oriented mindset with a willingness to learn, take initiative, and contribute to a positive sales environment.

Pay: $52,000.00 - $62,800.00 per year

Work Location: In person