IT Project Manager / Scrum Master

About Vivid Impact

Vivid Impact has been a pioneer in the graphic communications industry for over 50 years, growing from a small commercial printing service into a recognized leader in print and marketing solutions. Since our founding in 1974, we have combined creativity with precision to deliver innovative print and digital solutions that drive success.

With a team of over 300 dedicated professionals, we are committed to making a positive, lasting, impact on our team, partners, and the communities we serve. Guided by our mission, we strive to be the trusted partner for organizations looking to achieve better results, providing solutions that enhance brand engagement and performance.

Job Overview

The IT Project Manager is responsible for overseeing and managing all ongoing projects and tickets for development, eCommerce, and general IT. The IT Project Manager is a cross-functional position that handles job workflow along with day-to-day communications with internal and external customers.

This individual is also key in being the primary point of contact for clients and readily available to take incoming client calls. During those interactions this individual will need to exhibit the characteristics of a project manager, account manager, and product expert over time, among other roles as the individual leverages his/her knowledge of Vivid Impact and the graphics communication industry.

A successful IT Project Manager will thrive in a fun, fast-paced environment with the ability to embrace technology and automation, while executing multiple jobs simultaneously. Primary Roles and Responsibilities:

• Defining project scope, objectives, and deliverables.
• Developing project plans, including timelines, budgets, and resource allocation.
• Lead and manage project teams, including assigning tasks and providing guidance.
• Monitoring project progress as well as ticket completion.
• Ensuring adherence to project timelines, budgets, and quality standards.
• Identifying potential risks and developing mitigation strategies.
• Managing project budgets and resources.
• Preparing and presenting project / ticket status reports.
• Work collaboratively with team leads and area leader in improving processes.
• Monitor key performance indicators for assigned role, which includes but not limited to:

+ Number of projects working

+ Number of projects completed

+ Ticket states

+ Organic revenue growth

• Can be trusted to follow-up and follow-through.
• Ability to effectively problem-solve.
• Demonstrate and promote Vivid Core Values.
• Be respectful and communicate appropriately across the organization.

Qualifications:

• Bachelor’s degree or comparable work experience.
• Strong proficiency in technology, workflow automation, MS Excel, Smartsheet, etc.
• Experience with EFI Epace a plus.
• Solid and proven client success project management experience.
• Graphic communication industry experience a plus.
• Embraces automation and continuous improvement.
• Excellent customer service and communication skills.
• Excellent verbal and written communication skills to articulate technical and non-technical information to various audiences including management.

Expected Hours of Work

Days and hours of work are Monday through Friday, 8:00 AM to 5:00 PM.

Workplace Type & Environment

Hybrid - Pre-approved, regularly scheduled remote work alongside required in-office days.

Travel

Little to no travel is expected for this position.