Account Manager - San Diego

Verde runs a layered field organization. Each role owns its level of the operation and supervises the level directly below it. Issues are escalated one level at a time, not around the chain.

Regional VP ? Branch Manager ? Account Manager ?

Production Manager ? Crew Leader ? Crews

• Reports to the Branch Manager and is accountable for the full results of the portfolio, including the crews and production on it.
• Portfolio size and structure vary. One or more Production Managers may be assigned based on job count, geography, and contract needs, as determined by the Branch Manager and Regional Vice President.
• Where Production Managers are assigned, supervises them directly and works through them to direct crews. Where none is assigned, directs Crew Leaders and crews directly.

ESSENTIAL FUNCTIONS

Essential functions include, but are not limited to, the following.

Portfolio Operations & Quality

• Ensure the rotational maintenance system is followed on every property and use it as the basis for client communication.
• Participate in dispatch and confirm crews are deployed to the correct work areas per company standards.
• Follow up on production and quality throughout the day and address issues before they reach the client.
• Walk properties regularly, document quality issues, and assign and follow up on corrective actions.
• Keep property maps, rotations, and scope information current and balanced.

Client Relationship

• Serve as the client’s primary contact for service, scheduling, and quality matters.
• Educate clients on their service schedule so they know what is being serviced and when.
• Conduct scheduled walkthroughs with clients and property managers and follow up in writing.
• Respond to client concerns promptly and close the loop on resolution, per company standards.
• Identify at-risk accounts early and bring a recovery plan to the Branch Manager.

Financial Management

• Manage labor budgets by job; review actual vs. budgeted hours and correct overruns.
• Control overtime across the portfolio through scheduling and crew balance.
• Sell and schedule enhancement and extra work, including irrigation repairs, following company processes.
• Ensure work orders and extras are completed, closed, and billed on time; support collections on past-due accounts.
• Prepare renewal pricing and contract scope reviews with the Branch Manager.

People & Safety

• Hire, train, coach, and evaluate Production Managers and field staff on the portfolio, with Branch Manager approval.
• Make quality hiring decisions and recommend Crew Leader promotions and training needs.
• Carry out performance management for direct reports, including regular one-on-ones, recognition, and corrective action in partnership with HR.
• Hold the team accountable for production, timekeeping, and safety standards; ensure safety training and incident reporting are completed.
• Participate in branch meetings, scorecard reviews, and company training.
• Perform other duties as assigned.

Education & Experience

• Associate or bachelor’s degree in horticulture, landscape management, or business preferred; equivalent field experience accepted in place of a degree.
• 3–5 years in commercial landscape maintenance, including at least 2 years supervising field staff.
• Experience managing client relationships and account budgets.

Knowledge & Skills

• Strong horticultural knowledge: plant material, turf, pests and disease, irrigation, and water management.
• Understanding of labor budgeting, job costing, and estimating enhancement work.
• Proficiency with Aspire (or similar), Microsoft Excel, and Outlook.
• Clear written and verbal communication with clients; bilingual English/Spanish strongly preferred.

Licenses & Certifications

• Valid driver’s license and a clean driving record.
• QAL, QAC, or irrigation certification preferred.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Regular walking of job sites on uneven terrain, slopes, and stairs; frequent bending, kneeling, and reaching.
• Lift and carry up to 50 pounds; drive company vehicles daily between the yard and job sites.
• Outdoor work in heat, cold, sun, dust, and pollen; exposure to equipment noise and landscape chemicals with required PPE.
• Early starts are required to attend morning dispatch; additional hours during storms, emergencies, and peak season.

The Account Manager owns a portfolio of maintenance clients from end to end: the client relationship, the quality of the property, the profitability of the work, and the performance of the crews, and any Production Managers, who deliver it.

This is an operations role first. The Account Manager is expected to be on properties regularly and know what is being serviced where and when. Client trust is earned by running the property well, which is what drives renewals and enhancement sales.

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify duties and responsibilities as business needs require.

This document does not create an employment contract; employment remains at will.