Parking Operations Manager (Auxiliaries)

Position Summary:

Working at UTHealth Houston provides an opportunity to support a major academic health center, work with a collaborative team, and contribute to daily parking and transportation operations that serve employees, students, patients, and visitors.

Strong customer service and communication skills.

Experience with parking operations and customer relations.

Proficiency in Microsoft Office, Excel, and administrative systems.

Ability to process parking permits, payroll deductions, and parking transactions.

Strong organizational and problem-solving skills.

Ability to work independently and as part of a team.

Position Key Accountabilities:Parking and Valet Operations: Organizes, maintains, and manages the daily operations of parking and valet services for the University of Texas Professional Building (UTPB) garage, ensuring efficient operations, excellent customer service, and compliance with departmental policies and procedures.

• Customer Service: Provides professional and courteous assistance to employees, students, patients, and visitors regarding parking services, rates, policies, and procedures.
• Parking Operations: Assists with daily parking operations, including permit assignments, parking access, account updates, cancellations, renewals, and waitlist management.
• Account Management: Processes parking applications, payroll deductions, payments, refunds, and account adjustments accurately and in a timely manner.
• System Administration: Maintains and updates parking records using T2 Flex and other departmental systems. Monitors parking accounts and assists with resolving access and system-related issues.
• Communication: Responds to emails, phone calls, and in-person inquiries. Communicates parking policies, procedures, rates, and updates clearly and professionally.
• Financial Responsibilities: Assists with parking revenue tracking, reconciliations, reporting, invoice processing, and maintaining accurate financial documentation.
• Problem Resolution: Investigates and resolves parking-related concerns, including access card issues, permit discrepancies, billing questions, and customer complaints.
• Administrative Support: Maintains accurate records, prepares reports, organizes documentation, and assists with departmental projects and daily administrative responsibilities.
• Teamwork: Collaborates with Parking Services staff, departments, vendors, and other university offices to ensure efficient parking operations.
• Policy Compliance: Follows UTHealth Houston policies, parking regulations, departmental procedures, and applicable security requirements.

Certification/Skills

Minimum Education: Associate degree or equivalent required

Minimum Experience: 5 years of applicable experience, preferably in the garage industry, required

Physical Requirements: Exerts up to 100 pounds of force occasionally and/or up to 50 pounds frequently and/or up to 20 pounds constantly to move objects.