Lab Operations Manager

POSITION SUMMARY

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The Lab Operations Manager oversees laboratory supply chain and operational systems. This role serves as the operational lead for NetSuite, using extensive hands-on experience in a manufacturing or laboratory environment to improve inventory accuracy, material availability, production planning and cost visibility. Direct experience with NetSuite Advanced Bill of Materials (Advanced BOM) is strongly preferred.

The manager works with laboratory leadership, Quality, Finance and system administrators to maintain reliable workflows and train employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

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• Manage laboratory supplies, reagents and collection-kit components in NetSuite. Maintain item records, units of measure, inventory locations and replenishment parameters; forecast requirements, place purchase orders and verify receipts.
• Serve as the NetSuite operations subject matter expert for inventory, purchasing and assembly workflows. Resolve transaction and master-data issues, document procedures and train users.
• Maintain bills of materials and, where enabled, Advanced BOM records and revisions for kits and assemblies. Control component quantities, effective dates and approved substitutions in coordination with Quality and laboratory leadership.
• Manage applicable work orders and assembly transactions, confirm component availability and reconcile actual material consumption with expected BOM quantities. Investigate shortages, scrap and usage variances.
• Oversee inventory counts, adjustments, lot traceability and expiration controls. Reconcile physical stock with NetSuite and coordinate material holds, expired stock and discrepancies with Quality.
• Develop NetSuite saved searches, reports and dashboards to monitor stockouts, inventory accuracy, purchasing lead times, material usage and operating costs. Work with Finance to reconcile operational transactions and explain variances.
• Coordinate NetSuite workflow improvements, data imports and integration testing with system administrators and implementation partners. Validate changes before release and maintain documented user training.
• Monitor laboratory workload, identify capacity constraints and adjust staffing and material plans to support timely sample processing.
• Maintain laboratory information system workflows by identifying operational needs, prioritizing improvements, testing changes, writing user procedures and training employees. Coordinate data handoffs with NetSuite where applicable, while maintaining security and confidentiality.
• Performs the role of HIPAA security officer. Develops security policies, implements procedures and training, conducts risk assessments and monitors compliance.
• Assist with onboarding and training laboratory personnel, including NetSuite transaction procedures and inventory controls.
• Support day-to-day sample processing when needed and within the employee's training and authorization.
• Resolve operational problems with laboratory directors, pathologists, technical coordinators and other relevant stakeholders.
• Uses computer systems as required and according to company and departmental policies.
• Uses personal protective equipment appropriately and demonstrates safe work practices in accordance with laboratory and company policy.
• Assist with validation studies and new method implementation. Write and revise technical and operational procedures in accordance with applicable requirements.
• Communicate professionally with customers about operational requests, supply availability and service issues.
• Assist customers with product and service information and coordinate technical questions with appropriate laboratory personnel.
• Investigate customer concerns, coordinate corrective actions and escalate unresolved issues to the appropriate department.
• Maintain customer relationships through timely follow-up and reliable resolution of operational issues.

QUALIFICATIONS

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• Extensive hands-on NetSuite experience in a manufacturing or laboratory environment is required. Experience must extend beyond basic data entry to ownership of inventory, purchasing, operational transactions and process improvements.
• Demonstrated ability to maintain item master data, reconcile inventory, manage purchasing workflows and troubleshoot transaction errors.
• Ability to translate operational requirements into documented system workflows, train users and coordinate effectively with Finance, Quality and technical teams.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Strong attention to detail, accurate recordkeeping and the ability to prioritize competing operational requirements.

EDUCATION AND EXPERIENCE

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Bachelor's degree in science and at least five years of relevant experience in laboratory operations, manufacturing operations or quality management. Extensive hands-on NetSuite experience in a manufacturing or laboratory setting is required.

• Strongly preferred: direct use of NetSuite Advanced BOM, including creating and maintaining BOMs and revisions, assigning BOMs to assemblies, managing effective dates and applying revisions to work orders.
• Preferred: experience with laboratory reagents or diagnostic collection kits, assembly production, lot and expiration controls, material planning, and inventory or manufacturing cost analysis.
• Preferred: participation in a NetSuite implementation, optimization or integration project. Relevant NetSuite certifications are a plus.