Assistant Director Of Operations

** REMOTE WITH 25% TRAVEL REQUIRED**

SUMMARY:

The Assistant Director of Operations works closely with department leadership to ensure effective communication, resource coordination, and adherence to established policies and procedures while supporting the company’s continued growth and operational success.

RESPONSIBILITIES:

• Assist in overseeing daily operational activities to ensure efficiency, consistency, and alignment with company objectives. Support the Executive Vice President of Operations in implementing operational strategies, priorities, and organizational initiatives.
• Coordinate cross-functional activities among departments, including scheduling, resource planning, workflow management, and operational reporting.
• Monitor operational performance, identify areas for improvement, and recommend solutions to enhance productivity and efficiency.
• Support internal audit programs, compliance initiatives, and operational controls to ensure adherence to company policies and established procedures.
• Assist with the development, implementation, and maintenance of standard operating procedures and process improvements.
• Support the effective utilization of enterprise resource planning (ERP) systems and other operational tools to improve reporting, communication, and workflow efficiency.
• Coordinate with project managers, field service teams, vendors, and other stakeholders to support operational requirements and timely completion of projects.
• Assist in identifying and resolving operational challenges, including scheduling conflicts, resource limitations, and process inefficiencies.
• Prepare and analyze operational reports, performance metrics, and other information to support management decision-making.
• Provide guidance and support to assigned personnel while promoting accountability, collaboration, and continuous improvement.
• Support customer service initiatives and assist with escalated operational concerns to maintain service quality and customer satisfaction.
• Participate in operational planning meetings and provide updates on projects, priorities, and departmental performance.
• Perform additional duties and special projects as assigned by executive leadership.

COMPETENCIES/REQUIRED SKILLS:

• Bachelor’s degree in Operations Management, Business Administration, Engineering, or a related field preferred; equivalent professional experience may be considered.
• Minimum of 5 years of progressively responsible experience in operations management, project coordination, or a related field.
• Previous experience in a supervisory, management, or operational leadership role preferred.
• Experience in the EV charging, electrical services, manufacturing, construction, or technical service industry preferred.
• Strong understanding of operational processes, workflow management, and continuous improvement practices.
• Experience supporting internal audits, compliance activities, and operational reporting preferred.
• Familiarity with ERP systems, business software, and data analysis tools.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Strong organizational, analytical, problem-solving, and decision-making abilities.
• Excellent written and verbal communication skills with the ability to collaborate across multiple departments and leadership levels.
• Ability to manage competing priorities, coordinate multiple projects, and meet established deadlines.
• Demonstrated ability to work independently, exercise sound judgment, and maintain confidentiality.
• Ability to work effectively in a remote environment while maintaining communication and accountability across teams.
• Willingness to travel as needed to support operational activities and company initiatives.

EMPLOYMENT REQUIREMENTS

To be employed by WTC/UEC/INP/NAC you must have permanent, unrestricted authorization to work in the United States. The Company does not provide employment visa sponsorship or participate in OPT/STEM OPT programs. By accepting this offer, you confirm that you are authorized to work in the U.S. without sponsorship now or in the future.

Pay: $140,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Will you now or in the future require sponsorship for employment visa status?

Work Location

Remote